BRANDI OUZTS
Fairmount Heights
Summary
Proficient in electronic health record systems and skilled in communication, enhancing operational efficiency and patient satisfaction. Recognized for optimizing clinic workflows and maintaining HIPAA compliance while fostering a welcoming environment for patients. Detail-oriented and skilled in medical procedures, patient care, and administrative tasks. Expert in taking vital signs, preparing patients for examinations, and assisting with medical procedures. Proficient in managing medical records, scheduling appointments, and using electronic health records (EHR) systems. Known for solid work ethic, ensuring tasks are completed quickly and with minimal errors, contributing to organized and efficient healthcare environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Bloom OBGYN
09.2025 - 10.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records in electronic health record system, ensuring compliance with privacy regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Assistant
CHOICE PAIN & REHABILITATION
04.2022 - 05.2024
- Thoroughly record and maintain patient charts capturing detailed and precise information regarding medical history, diagnoses, treatment plans, and ongoing care to support healthcare professionals in delivering effective and personalized patient care within the clinic
- Monitor and manage patient portal messages, responding promptly to inquires, appointment requests, and prescription refills requests submitted by patients ensuring timely and efficient communication between patients and healthcare providers
- Utilize advanced office automation tools to streamline administrative processes to include billing, invoicing, and inventory management
- Monitor and manage inventory of medical supplies, coordinating orders to maintain optimal stock levels
- Manage complex insurance processes including verification of coverage, obtaining authorizations, and resolving intricate billing inquires
Medical Receptionist
University Psychological Center
10.2021 - 04.2022
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Assisted with administrative tasks such as filing documents or preparing mailings.
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
XPO LOGISTICS
06.2021 - 10.2021
- Facilitated efficient office operations by managing administrative tasks, including scheduling appointments, coordinating meetings, and handling correspondences
- Conducted comprehensive research to support decision-making processes, compiled data, and prepared reports for senior staff
- Responded promptly and professional to emails and phone calls, addressing inquires, providing information, and directing communication to appropriate personnel; maintained a courteous and helpful demeanor, ensuring a positive and efficient interaction with internal and external stakeholders
- Organized and maintained filing systems, databases, and records enhancing accessibility and streamlined information retrieval
- Served as a liaison between various departments, ensuring effective communication collaboration on key projects
- Trained new staff members on best practices related to providing superior customer service experiences.
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
LASERSHIP
06.2020 - 06.2021
- Proficiently drafted, edited, and produced reports, presentations, and documents, maintaining a keen eye for detail and adherence to organizational standards
- Established and maintained systematic filing systems, facilitating easy retrieval of documents and contributing to a well-organized office environment
- Efficiently planned and executed all aspects of meetings to include logistical arrangements, agenda distribution, and minute taking
- Monitored, ordered, and organized office supplies, proactively managing inventory to guarantee uninterrupted daily operations
- Demonstrated proficiency in Microsoft Office Suite applications for document preparation needs.
- Managed high call volumes by utilizing time management techniques to meet daily goals.
Education
No Degree - Criminal Justice
Prince George's Community College
Clinical Medical Assisting
Fortis
Medical Technology
Stepful
High School Diploma - undefined
Surrattsville High School
MD05.2016
Skills
- Medical Coding & Billing
- Medical Records Management
- Patient Care Coordination
- Clinic Workflow Optimization
- Insurance Verification
- Electronic Health Record Systems
- Patient Portal
- Advanced Office Automation
- Appointment Scheduling
- HIPPA Compliance
- Office Management
- Administrative Support
- Travel Arrangement
- Inventory Management
- Vital signs monitoring
- Specimens collection and processing
Timeline
Medical Receptionist
Bloom OBGYN
09.2025 - 10.2025
Medical Assistant
CHOICE PAIN & REHABILITATION
04.2022 - 05.2024
Medical Receptionist
University Psychological Center
10.2021 - 04.2022
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
XPO LOGISTICS
06.2021 - 10.2021
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
LASERSHIP
06.2020 - 06.2021
Clinical Medical Assisting
Fortis
High School Diploma - undefined
Surrattsville High School
No Degree - Criminal Justice
Prince George's Community College
Medical Technology
Stepful