Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Pack

Phoenix,AZ

Summary

Experienced Operations Technician who is the Point of Contact for ASTAR Module. Detail oriented and self motivated. Strong problem solving skills, focused on safety and implementing lean methodologies.

Overview

19
19
years of professional experience

Work History

Operations Technician

Intel
05.2024 - Current
  • Optimized operations efficiency by streamlining processes and implementing innovative solutions.
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
  • Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
  • Leveraged advanced analytical skills to identify trends within large datasets, utilizing findings to optimize operational workflows accordingly.
  • Researched database failures and collaborated with operations team to resolve problems.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Reviewed processing errors and helped track down root causes.
  • Ensured compliance with industry regulations, conducting regular audits and updates of operational procedures.
  • Boosted team collaboration, leading cross-functional meetings to discuss operational improvements.
  • Fostered culture of continuous improvement, regularly soliciting and implementing feedback from team members.
  • Supported project completion under tight deadlines, efficiently coordinating with different departments.
  • Enhanced operational efficiency by conducting regular system diagnostics and maintenance checks.
  • Optimized resource allocation to meet project deadlines, closely monitoring equipment usage and scheduling.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

ROC Manufacturing Technician

Intel
10.2020 - Current
  • Certifications in 5 remote operations center toolsets. Responsible for drumbeat execution, understanding tool capacity and knowing who to escalate to when not meeting production goals. Monitor critical production material and escalate before any are missed. Coordinate maintenance strategies to run monitors to keep tools up and running and make sure oncoming shifts have monitors ready to use. Write quality event forms when misproduction occurs so engineers can investigate. Keep work area in an ergo/safe working manner. Edit documentation kept for the toolsets to keep them up to date on best practices and company standards. Check dispatch for static production material and figure out why they are static and what is needed to get production moving. Cover Group lead to answer questions higher management has when they are out of office.
  • Reduced operational costs by identifying and eliminating inefficiencies in process workflow.
  • Developed comprehensive training materials to ensure consistent knowledge transfer among new hires and existing employees.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
  • Served as a reliable resource for junior technicians, providing guidance on best practices and troubleshooting techniques when needed.
  • Contributed to culture of safety and compliance, leading by example and encouraging peers to follow best practices.

ROC technician/Lot Shepherd/Supervisor/Lead

Kelly Services at Intel
08.2019 - 10.2020
  • Supervisor and Lead duties Supervisor 01/20 to 10/2020
  • Keep track of Drumbeat for Contingent Workers owned tools and report when it was met and why it wasn’t. Help CW employees find issues with lots and static material and escalate to get wip moving. Attend Pre Tac Ops and Litho and mid shift meetings to learn of focus tools for the day and problems in the Fab. Assign daily work duties to Lot Shepherds.
  • Send out report on important material status in the factory to stakeholders. CW synergy audit, good catch tracking, keep track of attendance and get coverage for shifts. Monitor employees work stations looking for and escalating odd patterns and tools that aren’t running
  • Keep up to date on employees packages and certifications. Assign trainers for new employees, assist with training new employees, help with cross shift standardization for all CW owned areas. Made the Lot shepherd training material for new employees to help with cross shift standardization.

Customer Service Representative-Lead

State of Arizona Motor Vehicle Division
06.2016 - 07.2018
  • Train and oversee Customer Service Associates and Representatives in using the Q-Matic number system, Blue Zone operating system, and the entire training series on how to process titles, registrations, drivers licenses, bonds, inspections, How to handle Authorized Presence documents and how to verify legitimate documents. Order office supplies, make daily lunch schedules for employees, report employee absences to upper management, create work orders for repairs to the building and equipment. Schedule relief employees to give breaks to maintain office flow.
  • Train other Leads and Supervisors in Office Accounting, how to make the office deposits, process credit card refunds, write correspondence to customers, find and fix employee overages and shortages. Responsible for maintaining cash flow in office, filing records of all transactions handled in the office and destroying confidential records when legally able to. Correct records when mistakes were made by employees. Open and close the office.
  • Handle customer complaints, answer Customer Service Associates questions, verify foreign documents, come up with and implement cost saving and/or time saving ways to improve office procedures.
  • Review and make corrections to Vehicle License Tax report, ACR report, Fee Exemption report, perform audits of employee cash drawers. Keep current with all Title 28 changes.

Customer Service Representative

State of Arizona Motor Vehicle Division
10.2014 - 06.2016
  • Completed Q1, Q2, Q3, and Q4 classes.
  • Process titles and registrations.
  • Screen applications and process drivers licenses, permits, and reinstatement of licenses.
  • Perform level 1 inspections.
  • Perform cashiering duties.
  • Conduct road tests and motorcycle skills tests.
  • Accounting, makes deposits, checks others work for quality, trains employees

Dispatcher / 911 Operator

City of Phoenix
11.2006 - 08.2012
  • Answer 911 and crime stop calls. Prioritize process and dispatch incoming calls according to policies and level of urgency. Give out information on general questions such as telephone numbers and advise who handles non police related matters.
  • Dispatch officers to calls in an efficient manner. Type all communication between the officers. Advise adjacent jurisdictions of crimes occurring in their cities. Keep an up to date status of where all officers are at all times. Advise supervisors of critical matters ongoing in a timely manner.
  • Keep up to date with changes in policies and procedures, Train 911 operators on how to process calls and how to properly prioritize them.

Education

High School Graduate -

Apache Junction

Skills

  • Hazardous materials handling
  • Operations monitoring
  • Data collection
  • Production scheduling
  • Report preparation
  • Performance troubleshooting
  • Process improvement
  • Analytical thinking
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Effective communication

Timeline

Operations Technician

Intel
05.2024 - Current

ROC Manufacturing Technician

Intel
10.2020 - Current

ROC technician/Lot Shepherd/Supervisor/Lead

Kelly Services at Intel
08.2019 - 10.2020

Customer Service Representative-Lead

State of Arizona Motor Vehicle Division
06.2016 - 07.2018

Customer Service Representative

State of Arizona Motor Vehicle Division
10.2014 - 06.2016

Dispatcher / 911 Operator

City of Phoenix
11.2006 - 08.2012

High School Graduate -

Apache Junction

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Brandi Pack