Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Pappas

Brownsburg,IN

Summary

Customer-oriented General Manager with a strong focus on building lasting relationships with clients. Proven track record in delivering executive support and leading teams to enhance business operations. Expertise in office management, accounting, purchasing, and vendor negotiations, recognized for outstanding customer service and collaboration. Highly adaptable in fast-paced environments, consistently achieving high-quality results under pressure.

Overview

20
20
years of professional experience

Work History

General Manager

Kid's Planet
Brownsburg, IN
04.2017 - 04.2025
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Pre K Assistant

Little People's University
BROWNSBURG, IN
07.2015 - 04.2017
  • Collaborated with lead teacher to develop age-appropriate educational goals for each student.
  • Maintained accurate records on each child's attendance, health, behavior.
  • Tutored students who were struggling academically in one or more subject areas.
  • Participated in parent-teacher meetings to discuss student progress.
  • Developed creative projects that encouraged physical activity and exploration.
  • Observed students during playtime, meals, and rest time to monitor behavior and wellbeing.
  • Supported special needs students by providing additional assistance when necessary.
  • Established a nurturing environment that supported social-emotional growth of children.
  • Intervened when conflicts arose between students in order to deescalate situation.
  • Maintained a clean and organized classroom environment conducive to learning.
  • Read stories aloud to small groups of children or entire class.
  • Monitored playground activities to ensure safety of all students.
  • Helped maintain cleanliness of classrooms by organizing supplies and sanitizing toys daily.
  • Assisted with or led story time by reading books to children.
  • Supported lead teacher with daily classroom activities.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.

Administrative Assistant

Chapel Hill 7th & 8th Grade Center
BROWNSBURG, IN
04.2005 - 06.2015
  • Compiled data related to student attendance into spreadsheets for further analysis.
  • Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel.
  • Provided detailed reports to faculty members regarding student attendance in their classes.
  • Maintained accurate records of attendance and absences for all students and staff in the school.
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early.
  • Organized and maintained files to store absence excuse paperwork from doctors, parents and guardians.
  • Collected, verified and forwarded student withdrawal forms to update and submit attendance documentation.
  • Issued admit slips for students after absence or late arrival.
  • Answered office phone and greeted visitors to assist callers or screen individuals entering school.
  • Prepared reports and compiled attendance information for submission to school district and state.
  • Maintained student transfer requests and withdrawal approval files.

Education

High School Diploma -

South Montgomery
New Market
05-1995

Skills

  • Employee training
  • Vendor management
  • Team building
  • Conflict resolution
  • Performance evaluation
  • Staff recruitment
  • Process improvement
  • Project management
  • Financial administration
  • Purchasing
  • Training and development
  • Staff management
  • Public relations
  • Communication skills
  • Effective leader
  • Team leadership
  • Leadership
  • Staff training and development
  • Customer relationship management
  • Staff supervision

Timeline

General Manager

Kid's Planet
04.2017 - 04.2025

Pre K Assistant

Little People's University
07.2015 - 04.2017

Administrative Assistant

Chapel Hill 7th & 8th Grade Center
04.2005 - 06.2015

High School Diploma -

South Montgomery

Similar Profiles

CREATE PROFILE