Brandi Pappas

• Maintained safety and security for students, staff, and visitors on school campus.
• Responded to and managed on-campus incidents, conflicts, and emergencies.
• Enforced school policies and local/state laws while maintaining a safe learning environment.
• Conducted regular campus patrols and security assessments.
• Built positive relationships with students, staff, and parents to promote trust and communication.
• Served as a mentor and role model for students.
• Assisted in conflict resolution and de-escalation of student disputes.
• Documented incidents and prepared detailed reports.
• Assisted in investigations involving theft, threats, or other violations.
• Collaborated with administrators and law enforcement agencies when necessary.
• Traffic control during arrival or dismissal
• Crisis intervention
• Monitoring surveillance systems

Leadership & Achievements:

• Selected as a Field Training Officer (FTO) responsible for training and mentoring newly hired security personnel.
• Received a Letter of Recognition for professionalism and outstanding job performance.
• Chosen to participate in Active Shooter Response Training to assist with staff in-service training and preparedness initiatives.
• Demonstrated leadership and reliability in maintaining campus safety and responding to critical situations.

• Graduated with 3.7 GPA; Dean’s List Honoree.
• Studied criminal law, criminological theory, policing strategies, and the justice system.
• Conducted research and analysis on criminal behavior and crime prevention strategies.
• Developed strong analytical, report writing, and problem-solving skills applicable to law enforcement.

Responsibilities:

• Provided high-quality customer service in a fast-paced environment, managing multiple tasks efficiently.
• Handled cash transactions and point-of-sale systems with accuracy and accountability.
• Maintained a safe and professional environment while serving guests.
• De-escalated customer concerns and resolved conflicts in a calm and professional manner.
• Trained and mentored new employees on company procedures, customer service standards, and safety policies.

Achievements:

• Selected as a trainer, responsible for onboarding and developing new staff members.
• Recognized as Employee of the Month multiple times for outstanding performance and customer service.
• Demonstrated leadership and reliability in a high-volume service environment.