Brandi Pardo
Spokane,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
JHS
09.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Collections Representative
Option Care
03.2016 - 09.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Worked with assigned insurance providers to ensure payments were reimbursed based on the patients contract.
- Submitted write-offs on uncollectible claims.
- Reviewed and processed all patients medical documents to ensure items are in order for prompt insurance payment.
- Knowledge of medical coding to confirm claim is being billed and paid correctly.
Human Resources Assistant
GoodWill Industries
01.2016 - 03.2016
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
Human Resources Generalist
Monterey Peninsula Unified School District
09.2014 - 09.2015
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Screened applications for all non-teacher employees to aid with job placement for both permanent and temporary staff.
- Verified prior employment of candidates between different districts.
Quality Control Specialist
Capital One (formerly HSBC)
07.1998 - 04.2012
- Inspected finished correspondence to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Addressed non-conformance issues, pausing production to correct errors.
- I worked in several positions during my employment, starting with outbound customer service to verify suspicious charges. I then became a Fraud Lead monitoring call flow, fraud trends, escalation calls. Executive Liaison, handled all customer escalations directed to CEO/Executives, and or Regulators. Worked to ensure I address all customer grievances, corresponding by phone and correspondence.
Education
No Degree - Pharmacy Technology
Boston Reed
Soledad, CA06.2012
No Degree - Administrative Assistance And Secretarial
Central Coast College
Salinas, CA07.1995
High School Diploma -
North Monterey County High School
Castroville, CA06.1994
Skills
- Policy and Procedure Adherence
- Medical Terminology Knowledge
- Managing Multiple Tasks
- Administrative Support
- Customer Relations
- Customer Service
- Clerical Support
- Data Evaluation
- Proofreading
Timeline
Customer Service Representative
JHS
09.2018 - Current
Collections Representative
Option Care
03.2016 - 09.2018
Human Resources Assistant
GoodWill Industries
01.2016 - 03.2016
Human Resources Generalist
Monterey Peninsula Unified School District
09.2014 - 09.2015
Quality Control Specialist
Capital One (formerly HSBC)
07.1998 - 04.2012
No Degree - Pharmacy Technology
Boston Reed
No Degree - Administrative Assistance And Secretarial
Central Coast College
High School Diploma -
North Monterey County High School
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