Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDI PARRAMORE

Magna,UT

Summary

Highly organized Dispatcher /Office Assistant with background in managing high-volume calls, coordinating logistics and overseeing administrative tasks. Skilled at multi-tasking, prioritizing workloads and maintaining calm under pressure. Strengths include effective communication, problem-solving ability and proficiency in dispatch software systems. Previous roles have led to improved office efficiency and streamlined dispatch processes.

Overview

26
26
years of professional experience

Work History

Receptionist Administrator

Db Mechanical
02.2024 - Current
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Responded promptly to emails from customers and other departments within the organization.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Processed invoices using accounting software programs like Accubuild, and Microsoft
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Received parcels, routed mail and opened packages for staff.

Cosmetologist

We’re All About You/Sun
01.2001 - Current
  • Answer incoming calls and schedules appointments
  • Hours are very flexible
  • Cut, style, perm and color your clients hair
  • A certified Nail Technician
  • A certified Master Aesthetics, which includes being able to perform facials, using state of the art facial technology products.

Server

Copper Creek Pub
West Valley City, UT
10.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Sales Representative

Crafty Little You
Idaho
01.2019 - 10.2021
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Receptionist/Dispatcher Office Assistant

PBS Building Supply
01.2016 - 01.2018
  • I handle all the paper work and delivery confirmation packets to have our delivery drivers take
  • Put together all the paperwork for truss jobs and wall jobs for houses being built
  • Handle emails and accounting.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, Bill of ladings, updating databases, and preparing documents for review by management staff.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Dispatcher

Copper Mountain Contracting
01.2010 - 01.2018
  • Handle all the billing and invoicing setting up appointments for work orders.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Verified driver credentials prior to assigning them a route or task.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Received or prepared work orders.

Office Manage/Receptionist

Curves Magna
02.2005 - 06.2005
  • Answered incoming calls and set appointments for people who were interested in becoming members at Curves
  • Answered any and all questions pertaining to the company and what we had to offer to our customers, including the equipment, weight loss programs and how we measured the body fat of our clients.

Customer Service Representative

Trend West Resorts
03.2004 - 12.2004
  • Answered incoming call and directed them to the correct person
  • Made out bound calls to get people interested in what we had to offer and set them up with appointments to meet with our travel experts
  • Did daily data entry to get our new clients in our system.

Sales Representative

Corral West
01.1999 - 01.2001
  • Worked as a sales assistant for Corral West
  • A cashier and key holder
  • Did product training, such as learning the new products and how they differ from the ones that were currently in our store
  • Customer service skills and product knowledge were the biggest part of my job.

Education

High School Diploma -

Cyprus High School Magna
UT
2001

Cameo College
Salt Lake City, UT
2001

Skills

  • Problem Resolution
  • Customer Service
  • Friendly, Positive Attitude
  • Verbal Communication
  • Customer Relations
  • Calm Under Pressure
  • Multitasking
  • Teamwork and Collaboration
  • Hair Dying
  • Workflow Efficiency
  • Product Knowledge
  • Build Customer Relationships
  • Accounting and Billing
  • Salon Management
  • QuickBooks Proficiency
  • Cash Register Operations
  • Client Loyalty Building
  • Payment Processing Expertise
  • Guest Seating
  • Guest Satisfaction
  • Transactions and Cash Handling
  • Adaptable and Flexible
  • Waiting Tables
  • Prepare Cocktails
  • Credit and Cash Transactions
  • Ordering Procedures
  • Handling Difficult Customers
  • Responsible Alcohol Service
  • Maintaining a Clean Bar
  • Engaging Customers
  • Payment Collection
  • File Organization
  • Data Entry
  • Updating logs
  • Dispatching procedures
  • Bill of Lading knowledge
  • MS Office
  • Billing and Invoicing

Timeline

Receptionist Administrator

Db Mechanical
02.2024 - Current

Server

Copper Creek Pub
10.2021 - 06.2023

Sales Representative

Crafty Little You
01.2019 - 10.2021

Receptionist/Dispatcher Office Assistant

PBS Building Supply
01.2016 - 01.2018

Dispatcher

Copper Mountain Contracting
01.2010 - 01.2018

Office Manage/Receptionist

Curves Magna
02.2005 - 06.2005

Customer Service Representative

Trend West Resorts
03.2004 - 12.2004

Cosmetologist

We’re All About You/Sun
01.2001 - Current

Sales Representative

Corral West
01.1999 - 01.2001

High School Diploma -

Cyprus High School Magna

Cameo College

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BRANDI PARRAMORE