Brandi Phakousonh
Summary
Proven leader and effective communicator, adept at problem-solving and multitasking, honed through roles from Stay at Home Mom to Day Manager at Universal Tanning and Real Estate Clerk at Publix. Excelled in customer service and organizational skills, significantly enhancing office efficiency and customer satisfaction. Demonstrates a dependable and responsible attitude, ensuring seamless operations and team work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Stay at Home Mom
Family
06.2007 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Raised two children now a senior in High School and a 4th grader.
- Home schooled them through VPK and during COVID19 for a safer, healthier and cleaner environment.
Day Manager
Universal Tanning
12.2023 - 07.2024
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Provided outstanding customer service, leading to an increase in return customers and positive feedback ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitated smooth shift transitions by effectively delegating tasks and communicating vital information between teams.
- Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and concerns.
- Managed cash handling procedures, ensuring accurate accounting of all transactions during shifts.
Real Estate Clerk
Publix Super Markets, Inc.
05.2002 - 06.2007
- Improved office efficiency by organizing and maintaining real estate documents, ensuring easy access for Publix property managers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Traviss Technical College
Lakeland, FL06.2002
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Excellent Communication
- Critical Thinking
- Attention to Detail
Timeline
Day Manager
Universal Tanning
12.2023 - 07.2024
Stay at Home Mom
Family
06.2007 - 12.2024
Real Estate Clerk
Publix Super Markets, Inc.
05.2002 - 06.2007
High School Diploma -
Traviss Technical College
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