Brandi Pickett
Jacksonville,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Member Specialist
Sam's Club
2022.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Prevent club shrink by performing company procedures to prevent theft.
- Cross-trained and backed up other customer service managers.
Front End Team Lead
Sam's Club
2019.03 - 2022.05
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and implemented strategies to optimize store sales and profitability.
Cash Office Associate
Sam's Club
2018.03 - 2019.03
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Researched and resolved account discrepancies.
Assistant Manager
DD's Discount
2015.01 - 2018.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2013
Skills
- Reporting Standards
- Member Services
- Claims Investigations
- Benefits Analysis
- Conflict Management
- Motivational Leadership
- Refunds Exchanges and Adjustments
- Product and Service Sales
- Problem-Solving Skills
- Cash Handling
- Staff Supervision
- Order Management
Timeline
Member Specialist
Sam's Club
2022.05 - Current
Front End Team Lead
Sam's Club
2019.03 - 2022.05
Cash Office Associate
Sam's Club
2018.03 - 2019.03
Assistant Manager
DD's Discount
2015.01 - 2018.01
High School Diploma -
Andrew Jackson High School