Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Pickett

Jacksonville,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Member Specialist

Sam's Club
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Prevent club shrink by performing company procedures to prevent theft.
  • Cross-trained and backed up other customer service managers.

Front End Team Lead

Sam's Club
03.2019 - 05.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Developed and implemented strategies to optimize store sales and profitability.

Cash Office Associate

Sam's Club
03.2018 - 03.2019
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Researched and resolved account discrepancies.

Assistant Manager

DD's Discount
01.2015 - 01.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL
05.2013

Skills

  • Reporting Standards
  • Member Services
  • Claims Investigations
  • Benefits Analysis
  • Conflict Management
  • Motivational Leadership
  • Refunds Exchanges and Adjustments
  • Product and Service Sales
  • Problem-Solving Skills
  • Cash Handling
  • Staff Supervision
  • Order Management

Timeline

Member Specialist

Sam's Club
05.2022 - Current

Front End Team Lead

Sam's Club
03.2019 - 05.2022

Cash Office Associate

Sam's Club
03.2018 - 03.2019

Assistant Manager

DD's Discount
01.2015 - 01.2018

High School Diploma -

Andrew Jackson High School
Brandi Pickett