Brandi Pickett
Jacksonville,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Member Specialist
Sam's Club
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Prevent club shrink by performing company procedures to prevent theft.
- Cross-trained and backed up other customer service managers.
Front End Team Lead
Sam's Club
03.2019 - 05.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and implemented strategies to optimize store sales and profitability.
Cash Office Associate
Sam's Club
03.2018 - 03.2019
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Researched and resolved account discrepancies.
Assistant Manager
DD's Discount
01.2015 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2013
Skills
- Reporting Standards
- Member Services
- Claims Investigations
- Benefits Analysis
- Conflict Management
- Motivational Leadership
- Refunds Exchanges and Adjustments
- Product and Service Sales
- Problem-Solving Skills
- Cash Handling
- Staff Supervision
- Order Management
Timeline
Member Specialist
Sam's Club
05.2022 - Current
Front End Team Lead
Sam's Club
03.2019 - 05.2022
Cash Office Associate
Sam's Club
03.2018 - 03.2019
Assistant Manager
DD's Discount
01.2015 - 01.2018
High School Diploma -
Andrew Jackson High School
Similar Profiles
Manuel ContrerasManuel Contreras
Forklift Operator /Warehouse Inventory Clerk at Sam's Club Fulfillment CenterForklift Operator /Warehouse Inventory Clerk at Sam's Club Fulfillment Center
James CoffelJames Coffel
Forklift Merchandiser at Sam's ClubForklift Merchandiser at Sam's Club
Jacquelyn RiveraJacquelyn Rivera
Member Specialist at Sam's ClubMember Specialist at Sam's Club