Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Brandi Pillarella

Middletown

Summary

Dedicated Probate Court Clerk at Middletown Probate Court, recognized for enhancing workflow efficiency and customer service. Expert in records management and case file preparation, demonstrating strong organizational skills. Successfully trained new staff, ensuring compliance with court procedures while maintaining confidentiality and providing compassionate support to families during challenging times.

Overview

16
16
years of professional experience

Work History

Probate Court Clerk

Middletown Probate Court
03.2009 - Current
  • Manages case files and maintain accurate court records.
  • Coordinate scheduling of hearings, ensuring timely proceedings.
  • Processed final accounts, interim accounts for trusts, conservators, guardian of estate, special needs trusts, compromise of claims, sale of real estate, and affidavit settling full estates to ensure compliance with court regulations and timelines.
  • Prepared court orders for signature.
  • Maintain accurate records of estate inventories, claims, estate tax returns.
  • Maintaine and update electronic databases to accurately and securely store court documents.
  • Help with workflow efficiency within the court system.
  • Process Media Sets
  • Create audio CD's for appeals.
  • Review applications for probate to verify completeness and adherence to legal standards.
  • Trained new staff on court procedures, documentation standards, and software system.
  • Streamlined probate processes by organizing and maintaining accurate case files.
  • Increased court efficiency by processing reminder letters on case files.
  • Assisted grieving families during difficult times by demonstrating empathy and sensitivity while guiding them through the probate process.
  • Managed confidential information securely, upholding the integrity of the court system.
  • Answer telephone calls, took messages and transferred calls to appropriate colleagues.
  • Continually update knowledge of probate law changes and trends by attending clerks round tables and meetings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained confidentiality and security of sensitive information through proper handling of estate documentation.
  • Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
  • Ensured timely resolution of cases with accurate scheduling and coordination of hearings.
  • Process payments for conservators and attorneys. (CO-17) maintain accurate receipts in the e-billing system.
  • Create and bill CT Valley Hospital and Whiting Forensic Hospital for Application Fees.
  • Create A/R and A/P reports.
  • Follow up on past due invoices.
  • Review and process un-posted invoices.
  • Create bank deposits and manage bank receipts.
  • Contribute to a positive work environment by collaborating effectively with colleagues.
  • Trained new clerks on court procedures.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Approve clerks payroll via Paychex.

Education

Haddam Killingworth High School
Higganum, CT

No Degree -

CT School of Dog Grooming
North Haven, CT

Skills

  • Strong organization
  • Data entry
  • Court procedures
  • Document preparation
  • File management
  • Case file preparation
  • Calendar management
  • Payment collection
  • Records management
  • Creative problem solving
  • Confidentiality
  • Customer service
  • Problem-solving abilities
  • Public service
  • Records maintenance

Affiliations

  • VFW Auxiliary
  • Polish Falcon's Nest 519
  • Fraternal Order of Eagles
  • Indian Motorcycle Riders Group

Timeline

Probate Court Clerk

Middletown Probate Court
03.2009 - Current

Haddam Killingworth High School

No Degree -

CT School of Dog Grooming
Brandi Pillarella