Brandi Pitcher
North Ogden,Utah
Summary
Seasoned Director with experience in strategic planning, client relationship management, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence client satisfaction and team performance. Proven record of high productivity, efficient task completion, adaptability, delivering innovative solutions, and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Director of Business Development, Director of RCM Customer Success
Rethink Behavioral Health/ABA Therapy Billing and Insurance Services
08.2020 - Current
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Identified opportunities for process optimization through data analysis.
- Led change management efforts to adapt to market shifts and organizational needs.
- Collaborated with senior leadership to set long-term objectives for the company.
- Represented the organization at industry events, conferences, and public meetings.
- Facilitated professional development programs to build a high-performing team.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed crises to minimize the impact on operations and reputation.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Facilitated collaboration between teams by encouraging open communication channels.
- Negotiated agreements with external partners such as contractors or consultants.
- Analyzed data to inform decision-making and strategic direction.
Director of Operations
MKS Consulting
12.2022 - 12.2023
- Supported the company mission to provide in-depth education to providers in the ABA space, to ensure they followed regulatory guidelines, laws, and statutes relevant to their Revenue Cycle Management.
- Implemented campaigns and promotions to help with developing goods and services.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Developed meaningful interpersonal relationships with employees and customers to establish a culture and reputation as caring experts and leaders.
Revenue Cycle Management Team Lead, Client Relations Specialist
ABA Therapy Billing and Insurance Services
07.2019 - 07.2020
- As a team lead for the revenue cycle management team I oversaw 3 billing specialists
- Each billing specialist managed between 1 and 4 accounts (around 100 to 150 clients per organization) and was responsible for billing, payment posting, denials, and AR management
- In January 2020 the company began restructuring
- I was offered the opportunity to help define a new department called client relations
- Our objective was to onboard new accounts
- We then managed the entire revenue cycle for them until they were ready to be passed on to our specialists in each department (billing, denials, and AR management), as well as handling any special projects that were defined in their contract
- Another element of our department was consultation and in person training (travel) and compiling training materials for the company to provide to organizations for purchase
ABA Billing and Insurance Specialist, Client Support Specialist
Gersh Academy
02.2019 - 07.2019
- In December of 2018 I was scouted by the owner of my company’s third party biller through our HR rep
- I was offered an opportunity to interview with their company
- Shortly thereafter they presented me with another opportunity to interview with one of their previous directors at a company called Gersh Academy
- I accepted the position with Gersh Academy with the intention of making a smart and strategic career move at a place where I could continue to learn, grow, and thrive
- My supervisor left after 3 months and several of her responsibilities fell to me
- Since then I have taken on both of my own roles in addition to pieces of the Director of ABA Revenue Cycle Management and Director of Contracts and Policy
Lead RBT, Lead Trainer, ABA Billing Specialist
The Neurobehavioral Center for Growth
02.2015 - 05.2019
- In January of 2015 I was asked by a previous coworker to help start up the ABA program at the Neurobehavioral Center for Growth
- I came on part time as an RBT and soon became a full time lead and shortly thereafter the lead ABA trainer
- I accepted the billing position for our ABA program in September 2017 and have been striving to learn and build as much as possible ever since
- I have had so many amazing opportunities to learn and grow while learning how to bill for ABA and have been given many opportunities on the side to learn about business and ABA in general, all to my enormous benefit
Residential Manager, Crisis/Floating Manager
Chrysalis
01.2008 - 04.2015
- I started working with people with developmental disabilities at the age of 18 and quickly discovered my passion for helping others
- While working in residential services I got my first taste of ABA while running behavior support plans and self-help goals
- During that time, I accepted my first position as a manager in a home that was in desperate need of a turn around
- After getting things up to par and running smoothly I was asked to continue managing that home but to also go into another, clean it up, and train a new manager to run it correctly
- I did this multiple times during my years at Chrysalis, managing a total of 10 of their homes across Weber and Davis counties and two of their homes in Park City
- I became a registered behavior technician in 2014 at Chrysalis and started working in the autism program
Server
Bellas Fresh Mexican Restaurant
04.2013 - 01.2014
- Description available upon request
High School Assistant Cheer Coach
Ogden High School
09.2008 - 05.2009
- Description available upon request
Associate
North Beach Tanning Salon
06.2007 - 11.2007
- Description available upon request
Education
High School Diploma -
Weber High School
Pleasant View, Utah05-2007
Bachelor of Science - Psychology
Weber State University
Ogden, UTSkills
- Client relationship management
- Strategic planning
- Data analysis
- Operational efficiency
- Change management
- Cross-department collaboration
- Customer acquisition
- Training and mentoring
- Client consultations
- Business development
- Operations
- Team leadership
- Process optimization
- Problem-solving
- Crisis management
- Effective communication
- Professional development
- Partnership development
- Team building
References
References available upon request.
Timeline
Director of Operations
MKS Consulting
12.2022 - 12.2023
Director of Business Development, Director of RCM Customer Success
Rethink Behavioral Health/ABA Therapy Billing and Insurance Services
08.2020 - Current
Revenue Cycle Management Team Lead, Client Relations Specialist
ABA Therapy Billing and Insurance Services
07.2019 - 07.2020
ABA Billing and Insurance Specialist, Client Support Specialist
Gersh Academy
02.2019 - 07.2019
Lead RBT, Lead Trainer, ABA Billing Specialist
The Neurobehavioral Center for Growth
02.2015 - 05.2019
Server
Bellas Fresh Mexican Restaurant
04.2013 - 01.2014
High School Assistant Cheer Coach
Ogden High School
09.2008 - 05.2009
Residential Manager, Crisis/Floating Manager
Chrysalis
01.2008 - 04.2015
Associate
North Beach Tanning Salon
06.2007 - 11.2007
High School Diploma -
Weber High School
Bachelor of Science - Psychology
Weber State University
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