Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Brandi Porter

Enid,Ok

Summary

Accomplished Entrepreneur and Habilitation Specialist with 15+ years of diverse experience, including a pivotal role at Liberty of Oklahoma. Proven track record in business planning, team leadership, and customer acquisition, complemented by strong communication and organizational skills. Driven to deliver quality assurance and revenue growth, demonstrating exceptional adaptability and problem-solving capabilities.

Overview

22
years of professional experience

Work History

Amazon

Delivery Driver
12.2023 - Current

Job overview

• Coordinated efficient routes to avoid delays and optimize schedules.
• Delivered over 15,000 goods and products to customers on time and in excellent condition.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Obtained signatures from customers upon delivery of goods.
• Followed all relevant traffic laws and safety regulations.
• Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
• Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
• Drove safely in various weather and road conditions to avoid accidents.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.

Lively Designs LLP

Entrepreneur/Small Business Owner
07.2020 - 02.2023

Job overview

• Proficient in Microsoft Office Suite: Expertise in using Word for document creation, Excel for data analysis and reporting, and QuickBooks for financial management and accounting.
• Exceptional Typing Proficiency: Demonstrated ability to type at high speeds with accuracy, ensuring efficient and error-free documentation.
• Researched, planned, and crafted business plans
• Customer service duties, including following up with clients, answering phone calls and handling quality issues
• Communicated with suppliers and negotiating for better pricing
• Coordinated bookings and appointments
• Maintain business bank accounts, payment processing, accounts payable and accounts receivable and taxes
• Design and implement marketing and sales strategies
• Continuously evaluating materials received for best possible price in order to maximize profitability
• Shop around to find the best vendors at the most reasonable prices for the company's particular size orders.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Liberty of Oklahoma
Enid

Habilitation Specialist 3 (Supervisor)/ CNA/CMA
07.2005 - 07.2020

Job overview

• Trained, coached, and mentored staff to ensure smooth adoption of new clients and their programs
• Assisted clients in achieving personal goals by providing guidance, encouragement, and skill-building opportunities.
• Collaborated with interdisciplinary teams to assess client needs and develop comprehensive care plans.
• Administered medications to 16 clients on a daily basis
• Responsible for primary care, case management, and medication management
• Accurately documented all elements of nursing assessment, treatments, and medications
• Led clinical team in delivering care services that promoted optimal resident health
• Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
• Wrote case notes and documented incidents involving clients.

Startek
Enid

Billing Account Representative
07.2003 - 08.2005

Job overview

• Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
• Streamlined billing processes for improved efficiency and reduced errors.
• Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
• Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
• Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.

Education

Post University

BBA from Business Management/Entrepreneur
Current

University Overview

Skills

Strong communication skills

Proficiency in Microsoft Office

Great Typing Ability

Trustworthy staff member

Adaptable

Highly dependable

Customer-focused care

Quick learner

Strategic Thinking

Patience and tact

Self-motivated professional

Efficient and reliable team player

Team leadership skills

Excellent attention to detail

Organizational skills

Business Planning

Attention to detail

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPaid time offTeam Building / Company RetreatsPersonal development programs

Software

Microsoft Office

QuickBooks

Timeline

Delivery Driver
Amazon
12.2023 - Current
Entrepreneur/Small Business Owner
Lively Designs LLP
07.2020 - 02.2023
Habilitation Specialist 3 (Supervisor)/ CNA/CMA
Liberty of Oklahoma
07.2005 - 07.2020
Billing Account Representative
Startek
07.2003 - 08.2005
Post University
BBA from Business Management/Entrepreneur
Brandi Porter