Brandi Ramirez
Hewitt,Texas
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. As a self-motivated, multitasker with a willingness to learn, while having fun doing it.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
UTMB Correctional Care
08.2023 - Current
- Transcribing physician's orders
- Setting up appointments for patients based on needs
- Performing sick calls, treatments and procedures, screening test, and collecting specimens
- Documenting basic patient information
- Providing basic knowledge to patients and family members on medication and procedures
- Maintaining stock of medication, immunizations, and unit keys
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
LVN
UTMB Correctional Managed Care
08.2020 - 08.2023
- Enhanced patient care by providing compassionate and individualized attention, leading to improved health outcomes.
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to patients'' needs.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Assisted in the development of staff training programs to ensure a skilled nursing team capable of delivering excellent patient care.
- Streamlined documentation processes by maintaining accurate medical records through electronic charting systems.
Customer Service Associate
The Home Depot
04.2017 - 04.2021
- Provide troubleshooting and technical assistance to customers
- Assess the customer's needs and translation into solutions
- Being able to help customers to resolve any billing issues
- Customers first point of contact in seeking help with products or online issues
- As well as the duties of a cashier
- Providing customers with fast and friendly service
- Process checkouts and return transactions, as well as monitor and maintain the Self-Checkout area
- Follow all policies and procedures to ensure that shrink is minimized
- Provides the first level escalation for customer issues
- Coaching and training of new Cashiers
- Operate cash register to process sales.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Cashier
The Home Depot
01.2016 - 01.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX05.2023
Certificate of Completion - Vocational Nursing
McLennan Community College
Waco, TX12.2019
Associate of Science - General Studies
McLennan Community College
Waco, TX05.2017
Registered Nurse -
Texas Board of Nursing
Skills
- Strong problem-solving
- Analytical skills
- Interpersonal Skills
- Effective Communication
- Multi-tasking
- Self-management
- Critical thinking
- Attention to detail
- Triaging sick calls and telephone calls
- Setting up appointments for patients based on needs
- Providing basic knowledge to patient and family on medication and procedures
- Maintain of medication, immunizations, and unit keys
- Chart updating
- Diabetes management
- Chronic Disease Management
- Health screening
Certification
- BLS CPR for Healthcare Provider, American Heart Association, 2023 - 2025
- Vision and Hearing Screener, Texas Department of State Health Services, 2022 - 2027
Timeline
Registered Nurse
UTMB Correctional Care
08.2023 - Current
LVN
UTMB Correctional Managed Care
08.2020 - 08.2023
Customer Service Associate
The Home Depot
04.2017 - 04.2021
Cashier
The Home Depot
01.2016 - 01.2017
Bachelor of Science - Nursing
University of Texas At Arlington
Certificate of Completion - Vocational Nursing
McLennan Community College
Associate of Science - General Studies
McLennan Community College
Registered Nurse -
Texas Board of Nursing
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