Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Brandi Ray

Alice,TX

Summary

Innovative Store Manger consistently praised by District and Regional management for providing top-notch technical, quality and production leadership to assigned store and team. Well-educated in customer service, troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights. Received Gold Coin of Excellence from CEO of Stage Stores for executing and maintaining all scheduled initiatives.

Overview

23
23
years of professional experience

Work History

Merchandiser

American Eagle Outfitters, Inc
07.2023 - Current
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Store Manager

Stage Stores
08.2017 - 08.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Optimized store displays and appearance via strategic merchandising.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed routine store inventories. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Store Manager

Stage Stores
01.2015 - 08.2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Optimized store displays and appearance via strategic merchandising.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed routine store inventories. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Senior Assistant Manager

Stage Stores
03.2014 - 01.2015
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Interviewed, hired and trained 30 staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff of 30 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Molded team and embraced change to adapt within dynamic market.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives

Assistant Store Manager

Stage Stores
03.2013 - 03.2014
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Interviewed, hired and trained 30 staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff of 30 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Molded team and embraced change to adapt within dynamic market.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.

Clinique Counter Manager

Stage Stores
01.2006 - 03.2013
  • Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Stage Stores. store.
  • Collaborated with store manager to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Protected store assets and inventory via loss prevention procedures.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations

Arden Cosmetic Manager

Stage Stores
07.2003 - 01.2006
  • Managed associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Trained in sales techniques and product line to improve recommendations and increase upselling for department.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Maintained accurate inventory and sales records for department.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Protected store assets and inventory via loss prevention procedures.
  • Ranked among top sales performers

Sales Associate

Stage Stores
05.2001 - 07.2003
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers. Engaged with customers to effectively build rapport and lasting relationships.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging. Built strong rapport with clients by understanding needs and clearly explaining products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Helped resolve client problems quickly with superior customer service.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Promoted and up-sold products and services to meet needs of customers.
  • Created and implemented sales strategies to successfully meet company targets.
  • Assisted call-in customers with questions and orders. Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.

Education

GED -

Round Rock High School
Round Rock, TX
05.1994

Skills

  • Production monitoring
  • Equipment maintenance
  • Performance improvement
  • Employee evaluation
  • Workplace safety
  • Resource allocation
  • Quality control
  • Key performance indicators
  • Daily workflow improvement
  • Technical support
  • Client service
  • Cash handling
  • Complaint resolution
  • Sales expertise
  • Account management
  • Staff education and training
  • Detail-oriented

Refrences

Janet Munoz

Current Supervisor at American Eagle 

361-777-6357


Rodolfo Gonzalez

Family Friend 

361-701-1749


Kathy Stansell

Friend

321-961-2891



Timeline

Merchandiser

American Eagle Outfitters, Inc
07.2023 - Current

Store Manager

Stage Stores
08.2017 - 08.2020

Store Manager

Stage Stores
01.2015 - 08.2017

Senior Assistant Manager

Stage Stores
03.2014 - 01.2015

Assistant Store Manager

Stage Stores
03.2013 - 03.2014

Clinique Counter Manager

Stage Stores
01.2006 - 03.2013

Arden Cosmetic Manager

Stage Stores
07.2003 - 01.2006

Sales Associate

Stage Stores
05.2001 - 07.2003

GED -

Round Rock High School

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Brandi Ray