Brandi Reaume
Lexington,MI
Summary
Dynamic and detailed oriented professional with a strong background in customer service and administration support. Reliable and punctual, enhancing client satisfaction through exceptional communication and tailored services. Skilled in multitasking and organization with a commitment to maintaining high standards in restaurant, office and cleaning environments.
Overview
12
12
years of professional experience
1994
1994
years of post-secondary education
Work History
Commercial/ Residential Cleaner
Domestic Engineer
Roseville, MI
06.2013 - Current
- Organized cleaning schedules to maximize efficiency and meet client preferences.
- Collaborated with clients to understand specific cleaning needs and preferences.
- Trained new staff on cleaning techniques and proper use of equipment.
- Conducted thorough inspections of completed work for quality assurance.
- Managed inventory of cleaning supplies, ordering as necessary to prevent shortages.
- Adapted cleaning methods based on different surface materials and client requests.
- Scrubbed sinks, tubs and showers to remove dirt build-up.
- Respected customer's privacy while performing duties in their homes.
- Emptied trash cans and disposed of waste materials properly.
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Swept, vacuumed, mopped and waxed floors.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
- Kept records of time spent on each job for billing purposes.
- Dusted furniture, fixtures and window sills.
- Organized supplies for use based on expected customer needs.
- Provided excellent customer service at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded promptly to customer inquiries regarding services offered.
- Maintained cleaning equipment, ensuring optimal performance and safety standards.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Checked for damages in the property before starting the job.
- Used cleaning chemicals following proper guidelines.
- Identified needs of customers promptly and efficiently.
Bartender/ Waitress
Stonewood Lounge
Roseville, MI
09.2019 - 03.2020
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness of the bar area and equipment.
- Assisted with inventory management of liquor and supplies.
- Engaged with customers to create a welcoming atmosphere.
- Followed safety and sanitation guidelines in food service.
- Collaborated with team members for efficient service delivery.
- Handled cash transactions and processed payments accurately.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Delivered food promptly to tables while ensuring correct orders.
- Coordinated with kitchen staff to facilitate efficient food service.
- Maintained cleanliness of dining area and assisted with table setup.
Bartender/ Cook
Sentimental Lady
Harrison, MI
05.2017 - 09.2019
- Mixed cocktails and beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area during shifts.
- Provided excellent customer service by engaging with patrons and fulfilling orders.
- Managed inventory supplies and restocked items as necessary throughout shifts.
- Assisted in training new bartenders on techniques and bar operations.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Cousino High School
Warren , MISome College (No Degree) - Law Enforcement
Macomb Community College
Warren , MISkills
- Cleaning techniques
- Inventory management
- Quality assurance
- Surface adaptation
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Detailed Oriented
- Organizational skills
Timeline
Bartender/ Waitress
Stonewood Lounge
09.2019 - 03.2020
Bartender/ Cook
Sentimental Lady
05.2017 - 09.2019
Commercial/ Residential Cleaner
Domestic Engineer
06.2013 - Current
Cousino High School
Some College (No Degree) - Law Enforcement
Macomb Community College