Brandi Rhudy
Sulphur Springs,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Office Manager
Clayton Homes Manufacturing
Sulphur Springs, TX
10.2022 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Administrative Assistant
Sulphur Springs ISD
Sulphur Springs
08.2018 - 10.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed project plans for various tasks assigned by upper management.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Special Educational Aide
Sulphur Springs ISD
Sulphur Springs, Texas
08.2015 - 08.2018
- Maintained records of student attendance and grades.
- Prepared bulletin boards with relevant information related to course work or upcoming events.
- Administered tests to evaluate student progress in academic areas.
- Organized learning centers such as science, math and reading for student use.
- Monitored student behavior in the classroom, cafeteria and playgrounds.
- Attended workshops to keep abreast of new trends in education technology.
- Instructed small groups of students on topics such as reading, writing and mathematics.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
Hair Stylist
Beauty Bar
Sulphur Springs, TX
05.2014 - 05.2018
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Organized scheduling of appointments throughout the day.
- Developed relationships with new clients through referrals from existing customers.
- Managed cash register transactions during checkout process.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Tracked inventory of supplies used for styling services.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Store Assistant Manager
Starting Over Shop
Sulphur Springs, TX
01.2004 - 08.2013
- Maintained cleanliness of sales floor and backroom areas.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Interacted with customers to identify needs and preferences.
- Used knowledge of store items to advise or make product recommendations to customers.
- Attended team meetings to discuss current procedures and develop strategies for improvement.
- Helped customers make purchases by demonstrating, describing and recommending products.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Delivered exceptional sales services to improve customer satisfaction.
Education
Cosmetology School -
Paris Junior College
05.2014
High School -
Sulphur Bluff ISD
05.2003
Skills
- Office Management
- Expense Reporting
- Administrative Support
- Organizational Skills
- Relationship Building
- Project Management
Personal
Excellent motivational and organizational skills; Effective communicator; Dedicated to creating an atmosphere of respect and acceptance to all customers.
References
Professional and personal references available upon request
Hobbies and Interests
Kayaking, Camping, Reading, Crafting, Scrapbooking
Timeline
Office Manager
Clayton Homes Manufacturing
10.2022 - Current
Administrative Assistant
Sulphur Springs ISD
08.2018 - 10.2022
Special Educational Aide
Sulphur Springs ISD
08.2015 - 08.2018
Hair Stylist
Beauty Bar
05.2014 - 05.2018
Store Assistant Manager
Starting Over Shop
01.2004 - 08.2013
Cosmetology School -
Paris Junior College
High School -
Sulphur Bluff ISD
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