Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brandi Rivera

Pittsburg,TX

Summary

Smart Payment Poster with strong data entry skills. Bilingual professional with skill multitasking, finding solutions to issues and handling large volumes of information. Enthusiastic about helping patients/clients Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Representative

TRMC
03.2023 - Current
  • Greets patients
  • Answers phones and makes appointments.
  • Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
  • Calculates charges and payment due for self-pay patients.
  • Prepares daily reports showing daily collections and verify deposit information.
  • Maintains monthly collection goal.
  • Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Collect Payment in form of Cash, Card, Check from customers to handle payment processing.
  • Post Payment within Epic to patients profile
  • Review patients chart/account, collect payment and post payment for any outstanding balances

Patient Service Representative/Emergency Room Patient Care Technician

UT Health
10.2019 - Current
  • Balanced deposits and credit card payments each day
  • Accurately posted payments and adjustments both electronically and manually.
  • Collect Payment from Patient in form of Cash, Check or Card and accurately post payment patients profile.
  • review patients chart/account, collect payment and post payment for any outstanding balances
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Used EPIC to schedule appointments
  • Took copayments and compiled daily financial records
  • Assisted patients in filling out check-in and payment paperwork
  • Entered patient demographic and insurance data into electronic medical record system
  • Resolved billing inquiries and disputes in timely fashion
  • Verified insurance eligibility and coverage for patients
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Inserted peripheral IVs and administered non-medication IV fluids
  • Quickly responded to codes and cardiac monitor alarms
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.

Dispatcher

LE-PRN, Comp County Sheriff's
04.2021 - 10.2021
  • Receives calls concerning crimes, emergencies, and other requests
  • Operates a National Crime Information Center (NCIC) console and Texas Crime information center (TCIC)
  • Broadcasts orders to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units
  • Relays radio and telephone messages between police officers and the caller
  • Performs receptionist duties; responds to questions from walk-in and telephone traffic
  • Performs various clerical duties including completing the electronic dispatch log and filing police reports
  • Enters and recalls, local, state wide and national warrants
  • Performs miscellaneous job-related duties as assigned.

Sales Agent

State Form Insurance
05.2016 - 02.2018
  • Sale Life/Health and Property/Casualty Insurance products
  • Seek out leads and new clients throughout the community and continuously prospecting
  • Following up with customers in a timely manner via phone, text or email
  • Asking clients for referrals
  • Discuss financial concerns and needs of individuals
  • Service new and existing clients
  • Develop my professional skills and knowledge
  • Ensure that all quotes, procedures and practices are compliant with insurance company requirements and Texas Insurance Regulations
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Review clients insurance policy for changes and delinquency.
  • Collect Payments in form of cash, card or check
  • Post payment to policy to keep current

Human Resource Generalist

Priefert MFG
06.2013 - 11.2014
  • Developed and enforced company policy and procedures relating to human resources activity
  • Updated key human resource metrics on turnover and terminations using reporting tools
  • Handled new-hire orientation and basic recruiting tasks
  • Explained and administered medical insurance, disability self insured accounts
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits
  • Distribute monthly evaluations
  • Payroll/clerical duties-time keeping
  • Weekly reports PTO OT Turnover
  • Terminations
  • COBRA
  • Corrective Actions
  • Drug/ Alcohol Policy
  • 1-9 & W4
  • Insurance eligibility
  • 401K.

Production Office Clerk

Big Tex Trailers Mfg
01.2012 - 12.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Maintained organized files and stocked supplies to support team needs and maximize performance
  • Responded to inquiries from callers seeking information
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Developed and enforced company policy and procedures relating to human resources activity
  • Updated key human resource metrics on turnover and terminations using reporting tools
  • Handled new-hire orientation and basic recruiting tasks
  • Explained and administered medical insurance, disability self insured accounts
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits
  • Payroll/clerical duties-time keeping
  • Terminations
  • Corrective Actions
  • Drug/ Alcohol Policy
  • 1-9 & W4
  • Insurance eligibility.

Education

Certificate-NREMT -

Northeast Texas Community College
Mount Pleasant, TX
05.2019

Bachelor of Science: Business -

Texas A&M
Texarkana, TX
12.2013

Associate of Science: Business Administration -

Northeast Texas Community College
Mount Pleasant, TX
12.2010

High School Diploma -

Mount Pleasant High School
Mount Pleasant, TX
07.2009

Skills

  • Technical Troubleshooting
  • Heartsaver First Aid
  • Payment Calculation
  • Payment Processing
  • Medical billing knowledge
  • Payment posting

Certification

  • CPR certified
  • First Aid Certified
  • National Registered EMT
  • Certified Nurse Aide

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Patient Service Representative

TRMC
03.2023 - Current

Dispatcher

LE-PRN, Comp County Sheriff's
04.2021 - 10.2021

Patient Service Representative/Emergency Room Patient Care Technician

UT Health
10.2019 - Current

Sales Agent

State Form Insurance
05.2016 - 02.2018

Human Resource Generalist

Priefert MFG
06.2013 - 11.2014

Production Office Clerk

Big Tex Trailers Mfg
01.2012 - 12.2013

Certificate-NREMT -

Northeast Texas Community College

Bachelor of Science: Business -

Texas A&M

Associate of Science: Business Administration -

Northeast Texas Community College

High School Diploma -

Mount Pleasant High School

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