Brandi Roberts
Elba,AL
Summary
CAREER SUMMARY Over 9 years of experience as a manager, supervisor, and QA 11 years of management experience with a Bachelor’s Degree in Healthcare Administration with a minor in Organizational Management. Received 100% compliance scores in auditing processes Recognized for effectively and efficiently managing Excellent employee relationships, and providing outstanding customer service. Effective QA and trainer in registration environments. Organized, professional, responsible, and committed
Overview
18
18
years of professional experience
Work History
Quality Assurance Lead
Pilgrims
09.2020 - Current
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Coached and motivated the QA team to develop competencies.
Danna C. Crooks Attorney At
04.2017 - Current
- Donnell Blvd
- Daleville Al 36322 $23,040 annually
- Supervisor Danna C
- Crooks Tell: (334) 598-9534
- Served as a Paralegal, worked directly with attorneys to prepare for upcoming cases
- Excellent knowledge in the preparation all legal drafting and documents
- Exceptional human relation and communication skills
- Knowledgeable in computers, computer networking and office management
- Performed legal research, law reporting, and providing paralegal assistance to attorneys
- Developed good relationship with clients and received clients
- Strong understanding of the legal procedure both in criminal and civil procedure and mode of instituting a legal procedure either civil or criminal
- Managed and work under a lot of pressure
- Single handed administered the law firm daily activities such as phone calls, new clients, all in and out going correspondence
- Ensured all the correct documentation was review by the clients and correctly signed
- Evaluated file documents before they were sent to the correct location for process
- Monitored changes to government guidelines or regulations and submit reports on pertinent changes
- Excellent customer service skills, ensured good treatment to all clients, ensured proper information and addresses were obtain from the clients to prepare the proper correspondence and documentation for their cases
- Coordinated research and group facts finding projects and responsible for developing and maintaining an index system, such as, divorced decrees, child custody and all types of law case files presented in the office
- Disposed of relevant case laws and statutory provision needed for their argument in court, and prepared antagonizing cases so as to help them prepare for any surprises in court for the lawyer
- Accompanied the lawyer to depositions to assist with relevant sources when needed, and recorded the proper information in case of court events
- Met all the clients’ needs, especially due to the growing of caseloads in the firm, and prepared the clients for their counsel needs
- Knowledgeable of law classification, sources, and their application to cases brought forward for the firm to handle
- Text
- Creating reports for attorneys based on case specifications and attorney requests
- Developed a case file indexing system that can be used as an active archive for all ongoing and completed cases.
QA/ Trainer
Medical Center Enterprise
01.2016 - 04.2017
- For admissions
- Served as a Tech/office manager
- Managed three therapists’ daily schedules and patients, as well as office tasks that have to be handled.
General Manager
The Pink Pelican Ice Cream Bar
04.2015 - 01.2016
- Of this ice cream bar
- Supervised 9 employees
- Ran the business from top to bottom, from ordering supplies to scheduling, to the financial aspects of it.
USPS RCA/OIC
03.2006 - 01.2015
- Deliver mail, packages, and provide outstanding service to postal customers
- As part of the
- USPS assigned as an Officer in Charge in three different offices
- Responsible for supervising the carriers and the retail window, conduct mail counts, ensured vehicle compliance, maintained current records, attend meetings, completed daily, monthly, and quarterly reports, maintained stamp and cash counts, and ensured all carriers returned to the office in the required time.
Education
MS - Criminal Justice, Forensic Science
ASHFORD UNIVERSITY
SAN DIEGO, CAD. ROCKEFELLER VOCATIONAL CENTER -
BA - Healthcare Administration, Organizational Management
OAK GLEN HIGH SCHOOL
2001
Skills
- SKILLS AND ABILITIES
- Great customer service, communication skills, efficient record keeping abilities
- Ability to maintain and supervise good employee relationships, effective operations manager
- And adjust to work flow and situations
- Excellent Microsoft Office, PowerPoint, Excel, Windows 7, 8 & 10 knowledge Creates an
- Effective plan and see it through to do effective scheduling, and training of new employees
- Tremendous mail accountant, retail inventory, supply ordering, assisting of therapists, and bill
- Paying
- Mastered systems such as POS, eMoves, IRT, eFlash, TACS, ReDoc, as well as other
- Programs that were required of the management
- High-Volume Environments
- Safety Assurance
- Daily Status Reports
- Quality Control Testing
- Workload Priorities
- Total Quality Management
Timeline
Quality Assurance Lead
Pilgrims
09.2020 - Current
Danna C. Crooks Attorney At
04.2017 - Current
QA/ Trainer
Medical Center Enterprise
01.2016 - 04.2017
General Manager
The Pink Pelican Ice Cream Bar
04.2015 - 01.2016
USPS RCA/OIC
03.2006 - 01.2015
MS - Criminal Justice, Forensic Science
ASHFORD UNIVERSITY
D. ROCKEFELLER VOCATIONAL CENTER -
BA - Healthcare Administration, Organizational Management
OAK GLEN HIGH SCHOOL
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