Brandi Rogers
San Diego
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Palomar Health Medical Group (Sleep & Weight Management)
01.2022 - Current
- Supervise and mentor current staff to handle all phases of their current positions.
- Demonstrate leadership ability, ensuring staff accountability and operational efficiency.
- Travel between two locations Mira Mesa and Poway.
- Coordinate staff schedules to ensure employees are content and have equal work life balance.
- Educate staff on performing day-to-day communications to patients, vendors, pharmacy, etc
- To guarantee there are less miscommunications.
- Responsible for processing all prior authorizations for medications.
- Daily contact with pharmacies, medical facilities and/or pharmaceutical representatives
- Mediate issues that arise between patients or staff.
- Substitutes as needed when staff are absent or vacationing.
- Responsible for maintaining and managing inventory in office.
- Assisted with coordination and remodel of Mira Mesa office to ensure satisfaction of patients, doctors, and staff.
- Responsible for transitioning day-to-day operations, from Dr. Cetel to Dr. Pegah Mashayekhi, in manner that allowed for patients to continue to receive high quality of care that is expected by Palomar Health Medical Group without disruption.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Developed staff training programs for enhancement of clinical skills and adherence to facility policies.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Implemented preventative care initiatives, contributing to healthier community and reduced hospital admissions.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
Medical Assistant 09/28-2020 Supervisor 08/2020
Integrative Insomnia and Sleep Health Center (PERMANENTLY CLOSED)
08.2020 - 01.2022
- Conduct all human resource administrative duties related to new hires, timecards, patient complaints and schedules.
- On-board, train and supervise existing staff on office protocols, patient intake, expectations, and patient billing matters.
- Scrub Schedules
- Knowledgeable about PPO, Tricare, Medi-Cal and Medicare
- Daily consult and advise medical doctors on office changes and all administrative decisions.
- Maintain all updated HMO authorizations, medical records, and referral requests.
- Audit office supplies, medication samples and C-Pap supplies samples and order as needed.
- Dispense medication and C-Pap supplies samples to patients as needed.
- Perform daily administrative duties such as updating patient charts, submitting authorizations online or by phone and maintaining accurate patient profiles.
- Daily contact with pharmacies, medical facilities and/or pharmaceutical representatives
- Audit patient payment reports and issue refunds if applicable
- Maintain great professional relationships with all DME vendors, provide excellent service to lobby guests, patients, and fellow colleagues.
- Assist Medical Assistant with phone calls, prepping charts, demonstrating /dispensing home sleep test, and cleanliness of lobby, vital room, and break room.
- Perform all other assigned duties.
- Responsible for demonstrating and dispensing home sleep test
- Gathered patient vitals, entered chart notes, updated patient profiles.
- Answered multi-line phones, addressed questions, concerns, scheduling issues and cancellations.
- Supervised day to day operations of center, very knowledgeable about all positions in center and was able to maintain busy medical practice short staffed.
- Provide excellent customer service to lobby guests, patients, and general public.
- Keep Medical Doctor updated to changes on calendar.
- Prepped patient charts daily
- Collected co-pay and overdue payments from patients.
- Daily communication with collections department
- Maintained cleanliness of waiting room, vital room, and break room.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant Program -
Concorde Career Institute
San Diego, CA03.2005
Skills
- 8-9 years of leadership, supervisory and management experience
- Strong problem-solving skills and creativity in management practices
- Proficient knowledge of medical clinic operations, including patient care flow
- Knowledgeable in medical terminology and major insurance plans
- Experience with paper charts and Nextgen EHR system
- Meeting participation
- Clinical safety
- Medical Records Management
- Onboarding and coaching
- HIPAA Compliance
- Patient Care Coordination
- Team Meetings
- Administrative Leadership
- Employee Performance Evaluations
- Decision-Making
- Critical Thinking
Certification
Certified CPR, BLS, and First Aid Certified
Timeline
Clinic Supervisor
Palomar Health Medical Group (Sleep & Weight Management)
01.2022 - Current
Medical Assistant 09/28-2020 Supervisor 08/2020
Integrative Insomnia and Sleep Health Center (PERMANENTLY CLOSED)
08.2020 - 01.2022
Medical Assistant Program -
Concorde Career Institute
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