Brandi Rose

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

My personal database contained 500+ Businesses, and/or corporations. It was also my responsibility to grow my database. On average there were 75 incoming or outgoing calls made from my office. I truly enjoyed building relationships with each client, achieving maximum results.

• Identified the needs of customers promptly and efficiently
• Brought in substantial word-of-mouth business based on quality of work and customer service skills
• Kept client satisfaction high by consulting closely at various stages and incorporating important feedback
• Delivered a high level of customer service and support by answering questions and returning phone calls quickly.

Rated top 5 in the Eastern Region for three years in customer service, and sales.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
• Demonstrated excellent communication skills in resolving product and consumer complaints
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Upheld quality control policies and procedures to increase customer satisfaction
• Set clear expectations and helped employees pursue optimal paths for achieving each target.

• Advised customers on bank products, services and financial planning options
• Modified, opened and closed customer accounts
• Adhered to bank and legal guidelines for reporting, loan approvals and money handling
• Addressed inquiries from clients and department team members
• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
• Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
• Developed culture of success rewarding performance, productivity and sales results
• Reduced bank losses by setting successful risk management policies.