Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Brandi Rowe

Glenrock,WY

Summary

Hardworking administrative professional gaining knowledge about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers. Well organized and like a schedule. Work efficiently and to the best of my ability. Friendly and easy to get along with in one on one settings and group settings. Pride myself in being on time and meeting deadlines. I love living in rural Wyoming and take pride in my family and our State. Work well under pressure and don’t let small set backs get to me. Looking for a career that is fulfilling and I can see a sense of accomplishment for my efforts. Hardworking administrative professional gaining knowledge about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers.

Overview

32
32
years of professional experience

Work History

Escrow Assistant

TownSquare Title Of Wyoming
10.2023 - Current
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
  • Maintained open communication with lenders, brokers and borrowers.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Prepared estimated closing statements for buyer and seller.

Home Daycare Provider

Self Employed Services
06.2015 - 09.2023
  • Ran successful at-home daycare operation serving three children, teaching basic skills, including feeding, dressing and how to play.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Documented children's growth and development.
  • Logged information regarding naps, feedings and any medications administered.

Customer Service Representative

UPS Store
11.2014 - 05.2015
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Exceeded company productivity standards on consistent basis.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Answered incoming telephone calls to provide store, products and services information.
  • Improved customer service wait times to mitigate complaints.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Assistant Preschool Teacher

Wyoming Child and Family
08.2009 - 10.2011
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized and led activities to promote physical, mental and social development.
  • Taught children foundational skills in colors, shapes and letters.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Tracked each child's progress and reported progress to parents.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Observed each child to help improve social, mental and behavioral competencies.
  • Employed variety of educational techniques to reach varied skill levels in preschool classroom.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Read stories to children and taught painting, drawing and crafts.

Purchasing Agent

Rocky Mountain Window Distributors
04.2005 - 11.2008
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Connected with store managers and product suppliers to orchestrate efficient inventory movements.
  • Worked with operation managers to develop consistent service levels across all locations.
  • Worked with shipment companies to manage distribution.
  • Promoted, sold and secured new accounts.
  • Sourced new vendors for purchasing needs.
  • Estimated materials from blueprints supplied by customers and contractors.

Assistant Preschool Teacher

Small World Preschool
08.2002 - 05.2005
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Organized and led activities to promote physical, mental and social development.
  • Taught children foundational skills in colors, shapes and letters.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Observed each child to help improve social, mental and behavioral competencies.
  • Employed variety of educational techniques to reach varied skill levels in preschool classroom.
  • Read stories to children and taught painting, drawing and crafts.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Observed children to record development.

Stay at Home Mom

Self-employeed
07.1992 - 08.2002
  • All levels of care for my three kids

Education

Early Childhood Education

Hutchinson Community College
Hutchinson, KS

Associate of Science - Early Childhood Education

National Headstart
Glenrock, WY
05.2008

High School Diploma -

Lyons High School
Lyons, KS
05.1990

Skills

  • Group Discipline
  • Food Preparation and Service
  • Social and Emotional Development
  • Safety Monitoring and Management
  • Organization of data
  • Attention to detail
  • Research and problem solving
  • Coordination and Teamwork
  • Sales Transactions
  • Accounting Records
  • Emergency Situations
  • Planning and Leading Activities
  • Microsoft Office

Timeline

Escrow Assistant

TownSquare Title Of Wyoming
10.2023 - Current

Home Daycare Provider

Self Employed Services
06.2015 - 09.2023

Customer Service Representative

UPS Store
11.2014 - 05.2015

Assistant Preschool Teacher

Wyoming Child and Family
08.2009 - 10.2011

Purchasing Agent

Rocky Mountain Window Distributors
04.2005 - 11.2008

Assistant Preschool Teacher

Small World Preschool
08.2002 - 05.2005

Stay at Home Mom

Self-employeed
07.1992 - 08.2002

Early Childhood Education

Hutchinson Community College

Associate of Science - Early Childhood Education

National Headstart

High School Diploma -

Lyons High School

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Brandi Rowe