BRANDI R. ROSS

• Engaged with customers to build rapport and loyalty.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Listened to customer needs and desires to identify and recommend optimal products.
• Performed cash, card, and check transactions to complete customer purchases.
• Solved customer challenges by offering relevant products and services.

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Closed out cash register and prepared cashier report at close of business.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

● Conducted new home orientations with buyers, which consisted of walk through appraisals throughout the new home to establish warranty inclusions.

● Resolve any issues between homebuyers, warranty group and/or contractor.

● Upon homeowner warranty claim submission, would visit the property to determine the warranty claim was valid under the existing warranty policy.

● ,Conferred with clients to discuss their warranty options and provide assistance on any warranty related issues.

● Developed and maintained relationships with homebuyers to ensure smooth warranty related processes to the homeowner’s satisfaction.

● Developed and maintained relationships with the warranty groups to ensure homeowner requests were completed as promised.

● Conducted property inspections to ensure the warranty claim was completed successfully.

● Established reliable contractor contacts to ensure the best quality service.

● Inspected the completed job to maintain the job was completed to satisfaction and submitted payment to the contractor.

● Liaised between all parties involved with the warranty claim and represented the best and most cost efficient approach for all parties involved.

• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.

● Determine price schedules and create customized comparable reports of sales within a target area.

● Monitor customer preferences to determine focus of sales efforts.

● Confer or consult with department heads to plan advertising services geared to the sale of homes.

● Direct and coordinate activities involving sales of available homes.

● Confer with potential customers regarding sales needs and advise customers on types of homes to purchase.

● Provide customers with various options on what best suits their needs.

● Represent company at trade association meetings to promote the company’s strengths.