Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Salner

Strongsville,OH

Summary

Dynamic administrative professional with a proven track record at City Ventilations, excelling in customer service and schedule management. Recognized for enhancing customer satisfaction and streamlining processes, I leverage strong verbal communication and meticulous document preparation skills to drive efficiency and foster positive relationships. Committed to confidentiality and delivering exceptional support.

Overview

6
6
years of professional experience

Work History

Office Administrative Assistant

City Ventilations
09.2024 - Current
  • Greeted incoming callers and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone and email.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.

Customer Service Representative

PK Wadsworth Heating and Cooling
12.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Scheduling Representative

Aclara Smart Grid Solutions
05.2019 - 04.2022
  • Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
  • Maintained detailed records of employee schedules, leave requests, and time off approvals for accurate payroll processing.
  • Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
  • Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
  • Facilitated cross-functional collaboration between departments through clear communication of shared goals and expectations related to scheduling requirements.
  • Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
  • Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
  • Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
  • Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
  • Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.

Education

Midpark
Middleburg Heights OH
06-1990

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Document preparation
  • Scheduling appointments
  • Billing and invoicing
  • Scheduling and calendar management
  • Database entry
  • Confidentiality handling
  • Telephone reception
  • Workflow optimization
  • Customer engagement
  • Reception management
  • Leadership and supervision
  • Meeting planning
  • Multitasking and organization
  • Customer service
  • Administrative support
  • Computer skills
  • Microsoft Word
  • Computer proficiency

Timeline

Office Administrative Assistant

City Ventilations
09.2024 - Current

Customer Service Representative

PK Wadsworth Heating and Cooling
12.2022 - 12.2023

Scheduling Representative

Aclara Smart Grid Solutions
05.2019 - 04.2022

Midpark

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