Brandi S. Bragaw
Midlothian,VA
Summary
Dedicated and detail-oriented professional with a strong background in administrative support, client coordination, and process optimization. Experienced in managing customer relationships, streamlining operations, and improving workflow efficiency. Seeking an opportunity to leverage expertise in a dynamic environment that values organization, problem-solving, and exceptional service.
Overview
29
29
years of professional experience
Work History
Office Manager and Client Account Specialist
Knight's Custom Carpentry
12.2011 - Current
- Manage daily business operations, including scheduling appointments, coordinating project timelines, and maintaining organized records of contracts, invoices, and permits
- Serve as the primary point of contact for client inquiries, providing exceptional customer service and ensuring seamless communication between clients, contractors, and vendors
- Oversee bookkeeping functions, including processing invoices, tracking accounts receivable/payable, and assisting with payroll and employee timesheets
- Maintain inventory of tools, equipment, and materials, coordinating procurement to ensure timely project execution
- Facilitate compliance with business regulations by managing licenses, permits, insurance policies, and safety documentation
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Monitored service after sale and implemented quick and effective problem resolutions.
Office Manager and Consulting Coordinator
Versatile Merchant Solutions
10.2004 - 12.2011
- Provided high-level administrative support to the President and other high-level office employees, managing schedules, correspondence, and operational needs.
- Coordinated consulting engagements by scheduling client meetings, preparing materials, and ensuring smooth communication between consultants and clients.
- Trained call center representatives and employees on CRM database usage, improving client management efficiency.
- Scheduled and confirmed appointments for the sales department, optimizing lead conversion.
- Managed onboarding for new hires, ensuring a seamless transition into company processes.
- Processed client orders and coordinated the procurement of demo equipment for sales and consulting teams.
- Maintained and updated CRM databases, tracking client interactions and consulting deliverables.
- Assisted in developing proposals, agreements, and client reports to support consulting efforts.
- Analyzed consulting performance metrics and provided insights for operational improvements.
Marketing & Call Center Manager
Melani Bros. Home Improvement
10.2003 - 12.2004
- Hired, trained, and managed call center staff
- Developed scripts and trained employees in customer engagement strategies
- Coordinated marketing efforts, lead generation, and business partnerships
Server and Promotions Representative
Hooters
09.1998 - 08.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained exceptional customer service standards and brand representation through promotions and events.
Assistant Manager of Operations
Chesterfield Berry Farm
03.1996 - 12.2003
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Fundraising and Client Relations Specialist
Equal Justice of America
01.2001 - 10.2003
- Conducted background research to support legal aid efforts.
- Met with clients to gather case details and coordinated consultations.
- Built relationships with attorneys nationwide to secure funding.
Education
Coursework - Marketing Studies
Virginia Commonwealth University
Richmond, VASkills
- Customer Service & Client Relations
- Inbound Call Handling & Inquiry Resolution
- Data Entry & Record Management
- Research & Information Management
- CRM & Database Management (Insightly)
- Effective Written & Verbal Communication
- Privacy & Compliance Adherence
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite (Excel, Word, Outlook)
- Multitasking & Time Management
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong research, analysis and candidate sourcing skills
Technical And Soft Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong research, analysis and candidate sourcing skills
- Excellent verbal and written communication
- Data entry and spreadsheet management
- Relationship-building and coordination with candidates and stakeholders
- Customer service, conflict resolution and negotiation skills
Timeline
Office Manager and Client Account Specialist
Knight's Custom Carpentry
12.2011 - Current
Office Manager and Consulting Coordinator
Versatile Merchant Solutions
10.2004 - 12.2011
Marketing & Call Center Manager
Melani Bros. Home Improvement
10.2003 - 12.2004
Fundraising and Client Relations Specialist
Equal Justice of America
01.2001 - 10.2003
Server and Promotions Representative
Hooters
09.1998 - 08.2004
Assistant Manager of Operations
Chesterfield Berry Farm
03.1996 - 12.2003
Coursework - Marketing Studies
Virginia Commonwealth University
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