Brandi Scott
Franklin,OH
Summary
High-energy and results-driven leader with over five years of leadership experience spanning healthcare, legal, finance, and retail operations. Proven success transforming underperforming teams into high-performing, cohesive units through strategic recruiting, culture-focused retention, and hands-on leadership. Experienced in managing large-scale practices—including 15- and 17-operatory dental offices—and supporting regional operations across 18–22 locations in Ohio and Michigan. Recognized for implementing systems that increase efficiency, improve patient and client satisfaction, and drive measurable growth. Adept at balancing daily operations with big-picture strategy while fostering collaboration, accountability, and professional development. Thrives in fast-paced environments that value initiative, adaptability, and continuous learning, whether in-office or remote.
Overview
14
14
years of professional experience
Work History
Office Manager
Elite Dental Partners
09.2024 - Current
- Manage daily operations of a 15-operatory dental practice with 3–4 doctors, ensuring excellence in patient care, staff performance, and operational efficiency.
- Supported the Regional Manager in rebuilding teams and stabilizing underperforming practices across Ohio and Michigan, Regional manager oversaw 18–22 offices
- Played a key role in transforming the office from low-producing to high-performing by improving scheduling systems, implementing workflow efficiencies, and cultivating a motivated, solutions-oriented culture.
- Lead recruiting and retention efforts, creating an environment focused on accountability, communication, and growth.
- Partner with regional leadership on process improvement initiatives and operational strategy.
Office Manager
Dayton Dental Care Unlimited
04.2024 - 09.2024
- Managed daily operations of a 17-operatory dental practice with 4–5 doctors, ensuring optimal patient flow, team coordination, and operational efficiency.
- Helped implement new practice systems and standardized procedures that increased patient satisfaction, reduced wait times, and boosted schedule utilization.
- Led, coached, and supported administrative and clinical teams to deliver high-quality, patient-centered care.
- Oversaw technology updates and Dentrix enhancements to streamline communication, scheduling, and billing accuracy.
- Partnered with providers and regional leadership to identify opportunities for growth and improve overall patient experience.
Office Manager
R&G Personal Injury Lawyers
10.2022 - 02.2024
- Directed daily operations across two law office locations, supporting attorneys and staff to ensure efficient case handling and client satisfaction.
- Established partnerships with chiropractors and medical professionals to streamline referrals for clients involved in personal injury cases.
- Developed and implemented new case workflow processes, reducing average case turnaround time from 12+ months to just 3–5 months from client intake to settlement.
- Managed all HR, IT, public relations, marketing, and online reputation initiatives, including Google reviews and client engagement.
- Provided direct support to attorneys in time management, case prioritization, and overall practice efficiency, leading to improved productivity and communication.
- Oversaw office relocation and expansion projects, coordinating logistics and marketing to strengthen brand visibility and client reach.
Senior Mortgage Loan Processor
River City Mortgage
09.2020 - 10.2022
- Managed a consistent pipeline of 30–40 residential loans, collaborating directly with clients, underwriters, and loan officers to achieve timely clear-to-close outcomes.
- Processed over $200M in total loan volume, ensuring full compliance with lending regulations and company standards.
- Served as personal processor for the CEO, handling complex loan packages with accuracy, confidentiality, and efficiency.
- Recognized for exceptional attention to detail and communication skills that strengthened client trust and retention.
Brand Operations Supervisor
Victoria’s Secret
09.2015 - 09.2020
- Served as an operational and sales leader in high-volume stores ranging from $3M to $9M in annual revenue, ensuring consistent brand execution and top-tier client experiences.
- Recruited, coached, and developed large cross-functional teams, cultivating a high-energy, performance-driven culture that consistently exceeded sales goals and operational standards.
- Partnered with Store and Brand Managers to lead overnight brand transitions and visual merchandising resets, ensuring flawless execution of national campaigns and product launches.
- Oversaw daily operations, including staff scheduling, payroll, inventory management, and compliance, to maintain seamless store performance.
- Recognized for strong leadership presence, ability to motivate teams under pressure, and consistent delivery of results in fast-paced retail environments.
Admissions Supervisor
Kings Island
02.2012 - 08.2016
- Supervised 6–7 admissions locations within the park’s entry and ticketing department, ensuring smooth daily operations and exceptional guest experiences.
- Managed payroll, scheduling, and staffing for a team of 40+ employees, maintaining coverage and efficiency across multiple high-traffic areas.
- Oversaw safety procedures, cash handling, and compliance protocols, ensuring adherence to park and state regulations.
- Trained and coached seasonal staff in customer service, conflict resolution, and operational policies to support a positive, team-oriented culture.
- Recognized for strong leadership, communication, and ability to maintain composure and professionalism in a fast-paced, high-volume environment.
Education
Some Education - General Education Studies
Wright State University
Dayton, OhioHigh School Diploma -
Franklin High School
Franklin, Ohio05-2015
Skills
- Meticulous attention to detail
- Team leadership
- Analytical problem solving
- Customer engagement
- Proficient in computer applications
- Staff hiring
- Office management
- Policy implementation
- Customer relations
- Policy development
- Organizational skills
- Document management
Timeline
Office Manager
Elite Dental Partners
09.2024 - Current
Office Manager
Dayton Dental Care Unlimited
04.2024 - 09.2024
Office Manager
R&G Personal Injury Lawyers
10.2022 - 02.2024
Senior Mortgage Loan Processor
River City Mortgage
09.2020 - 10.2022
Brand Operations Supervisor
Victoria’s Secret
09.2015 - 09.2020
Admissions Supervisor
Kings Island
02.2012 - 08.2016
Some Education - General Education Studies
Wright State University
High School Diploma -
Franklin High School
Interests
Travel, Reading, Animals, Music, Movies, Cooking/Baking, Foreign language, Puzzles/critical thinking