Brandi Sharp
Summary
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk Receptionist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lifesprings
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-booking.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected card and cash payments, processed transactions and updated relevant records.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Relief Operator
GE Appliance Park
10.2020 - 01.2021
- Collaborated with team members to troubleshoot and resolve complex operational issues, minimizing disruptions to production schedules.
- Improved plant efficiency by monitoring and adjusting equipment to maintain optimal operating conditions.
- Assisted in training new relief operators, sharing valuable knowledge and best practices for efficient operations.
- Coordinated closely with other departments such as maintenance and quality control to address any concerns or opportunities for improvement.
- Promptly reported any incidents or anomalies that could impact production targets or compromise worker safety to appropriate authorities.
- Contributed to a positive work environment by fostering open communication channels between operators, supervisors, and other personnel involved in the production process.
- Provided on-the-job training to newly hired workers and team members.
- Conducted inspection of in-process or finished product.
Cashier / Liquor Department
Kroger
01.2018 - 02.2020
- Part time cashier and liquor department
- Customer service trained to help customer various needs and questions
- While working in liquor my duties are to help customers find what they need, stock shelf's, and condition (includes; dusting and straightening the shelf's, also making sure everything all bottles and containers are pulled to the front of the shelf and in customer's reach)
- As well as working in liquor, I also cashier at the front of the store and make sure customers are leaving satisfied.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Clerical
Wheatley Truck Parts
01.2018 - 12.2019
- Full-time clerical position
- My duties as a clerical worker consist of answering and transferring phone calls, taking messages, on top of scanning and filing paper work in our computers and in filing folders
- As well, I run errands for the company going to pick up any office items we might need, or taking our computers to get serviced, running deposits to the banks, and dropping off checks to customers of our company.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
Cashier
Home Depot
01.2017 - 01.2018
- Part-time cashier
- Customer service trained to help customers with various needs and questions
- As well as being a cashier, I also do self-checkout
- When on self-checkout I must provide multiple customers with friendly customer service, and also make sure they found everything needed and that their shopping experience with us was great
- When I'm not busy on the register I sometimes walk the floor and help customers, and also them any help needed
- Another task I have is doing “front”, meaning I walk the isles and make sure items are pulled to the front, so they are noticed and that no item is out of place.
Daycare Provider / Preschool Teacher
Misty's Rugrats
01.2012 - 01.2018
- Create daily lesson plans - start a curriculum to insure children are well prepared to start Kindergarten.
- Prepare state mandated paper work to keep the daycare up to date.
- Collect payments as needed.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Conducted regular assessments of child development, identifying areas for improvement or additional support as needed.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Education
General Education Classes -
Ivy Tech
Sellersburg, IN01.2013
CNA -
Prosser School of Technology
New Albany, IN01.2012
General Diploma -
Clarksville High School
Clarksville, IN01.2012
Skills
- Customer Service
- Microsoft Office 2010
- Medical Charting
- Records Keeping
- Call Routing
- File Organization
- Office Organization
- Mail Sorting
- Front Office Management
- Cash Handling
- Multi-Line Telephone Systems
Qualifications Summary
Experienced customer service professional. Looking to expand my knowledge base and move into the business world. Quick learner with an eye for detail willing to put in the effort to make sure I accomplish any work assigned quickly and correctly.
Certification
- CPR Training - 2023
- CSI Training - 2023
Timeline
Front Desk Receptionist
Lifesprings
06.2023 - Current
Relief Operator
GE Appliance Park
10.2020 - 01.2021
Cashier / Liquor Department
Kroger
01.2018 - 02.2020
Clerical
Wheatley Truck Parts
01.2018 - 12.2019
Cashier
Home Depot
01.2017 - 01.2018
Daycare Provider / Preschool Teacher
Misty's Rugrats
01.2012 - 01.2018
General Education Classes -
Ivy Tech
CNA -
Prosser School of Technology
General Diploma -
Clarksville High School
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