Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Howard

Millington,TN

Summary

Proficient in managing front desk operations with a focus on efficiency and customer service. Demonstrates strong communication and organizational skills in addressing guest inquiries and verifying insurance. Proven ability to enhance customer satisfaction and contribute to team objectives in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

The Glass Guru of Memphis
07.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Collected payments, processed transactions and updated relevant records.
  • Routed incoming mail and messages to relevant personnel without delay.

Medical Receptionist

Memphis Cardiology & Vein Center
11.2020 - 07.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.

Office Manager

Howard’s Tinting
05.2017 - 11.2020
  • Scheduled, coordinated and confirmed appointments.
  • Oversaw office inventory by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings.
  • Maximized revenue by streamlining billing processes and identifying opportunities for improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Coordinated with shipping departments to guarantee on-time delivery of all orders.

Sales Associate

Hollywood Feed
04.2015 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Munford High School
Munford, TN
05.2016

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Office organization
  • Mail handling
  • Inventory control
  • Patient scheduling
  • HIPAA compliance
  • Insurance verifications
  • Typing and filing
  • Co-payment collection

Timeline

Front Desk Receptionist

The Glass Guru of Memphis
07.2021 - Current

Medical Receptionist

Memphis Cardiology & Vein Center
11.2020 - 07.2021

Office Manager

Howard’s Tinting
05.2017 - 11.2020

Sales Associate

Hollywood Feed
04.2015 - 06.2017

Munford High School

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