Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Brandi Simms

Portsmouth,VA

Summary

My goal is to obtain a job within a company where I can bring forth my positive attitude, courageous personality, and determined drive to succeed.

Overview

9
9
years of professional experience

Work History

Claims Department

Asurion
08.2021 - Current
  • Responsible for filing claims on lost, stolen, or damaged devices
  • Offering customers protection plan for in-home devices
  • Deescalate calls and find solutions for all customers.
  • Coordinated with various departments to ensure timely resolution of customer claims.
  • Investigated policy coverage issues and determined appropriate action required for each case.
  • Advise customers about personnel actions, processes and procedures

Technical Support

VXI Global
05.2021 - 08.2021
  • Responsible for taking inbound calls from the client
  • Help solve service issues with devices
  • Explain billing issues.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Delivery Driver

Amazon
02.2020 - 04.2020
  • Responsible for driving carefully to each location on the route
  • Deliver packages in a timely manner
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Technical Support

IBEX Global
09.2019 - 02.2020
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Able to do a one-call resolution
  • Deescalate calls when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Digital Operations

Capital One
08.2018 - 02.2019
  • Responsible for taking inbound calls from customers that were having issues with their online accounts such as password resets, browser issues, making payments, etc
  • Able to deescalate calls
  • Find better resolution to ongoing issues.
  • Provided technical support for users experiencing issues with the company's website or apps.

Operations Representative

Portfolio Recovery Associates
11.2017 - 07.2018
  • Responsible for making phone calls to customers who have accounts in our collection's office
  • Help find an affordable way to resolve their debt
  • Use negotiation skills to get accounts resolved.
  • Assisted customers with inquiries and complaints in a timely manner.
  • Provided support to other departments as needed to ensure smooth operations.
  • Maintained accurate records of customer interactions and transactions.

Electronic Associate

Wal-Mart
07.2016 - 11.2017
  • Requirements are to answer any questions customers may have about all Electronics in that department
  • Build customer relationships and make sales
  • Keep up on any new released items.
  • Assisted customers with installation and operation of electronic equipment.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Customer Service Specialist

Dicks Sporting Goods
07.2015 - 07.2017
  • Duties as an employee were to supervise other cashiers
  • Handling the opening and closing of the cash office and registers
  • Build customers basket based on their wants and needs
  • Stock and organize the front end of the store.
  • Answered incoming customer inquiries regarding product and service information.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.

Education

High School Diploma -

Grassfield High
06.2012

Skills

  • Ability to communicate effectively both orally and in writing
  • 10 years customer service background
  • Technical Support
  • Work from home experience
  • The ability to work as a team in any environment
  • Able to lead and make difficult decisions under pressure
  • Time management skills
  • Call center experience
  • Experience and Skill in the use of a computer including automated systems (eg, Word, Excel, Power Point, spreadsheets, databases, etc)
  • Experience and Skill in analyzing/evaluating records, reports, regulations, and other relevant materials pertaining to procurement/contracting, and in preparing reports
  • 3 years of Data Entry Experience
  • Maintains confidentiality
  • Word Processing

Activities

I have a high passion for helping people in any way that I can. This is the reason I love to stay in positions that allow me to work with people directly. I've volunteered at homeless shelters and soup kitchens throughout my life as a way of giving back and helping people in need.

References

References available upon request.

Timeline

Claims Department

Asurion
08.2021 - Current

Technical Support

VXI Global
05.2021 - 08.2021

Delivery Driver

Amazon
02.2020 - 04.2020

Technical Support

IBEX Global
09.2019 - 02.2020

Digital Operations

Capital One
08.2018 - 02.2019

Operations Representative

Portfolio Recovery Associates
11.2017 - 07.2018

Electronic Associate

Wal-Mart
07.2016 - 11.2017

Customer Service Specialist

Dicks Sporting Goods
07.2015 - 07.2017

High School Diploma -

Grassfield High

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Brandi Simms