Brandi Smith
Forest ,VA
Summary
Professional broker with deep expertise in real estate transactions and client relations. Adept at strategic planning, negotiation, and market analysis, delivering high-impact solutions. Strong focus on team collaboration and adaptable to changing needs, consistently achieving results. Reliable and trusted for leadership and decision-making in complex situations.
Overview
30
30
years of professional experience
Work History
Principal Broker
Signature One Realtors
01.2019 - Current
- Manages a group of real estate agents, ensuring that they follow real estate laws, regulations, and procedure
- Develops and implements effective marketing strategies that boost lead generation and client acquisitions
- Negotiates and closes complex real estate while ensuring client satisfaction and maximizing profitability
- Establishes strong relationships with clients, leading to an increase in repeat business and referrals
- Implements innovative marketing strategies to showcase property listings, attracting potential buyers.
- Maintains thorough knowledge of industry trends and regulations, providing informed advice to clients.
- Negotiates real estate contracts to navigate transactions between buyers and sellers.
- Works closely with clients to facilitate appropriate loans, inspections, and credit reports.
New Business Case Manager
Pacific Life
08.2023 - 03.2024
- Gathered information about product capabilities relative to specific customer needs
- Reviewed customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses
- Negotiated customer claims, initiated billing adjustments, and arranged product substitutions and returns
- Researched and provided problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
- Resolved most customer concerns and problems using established procedures
- Navigated multiple operational systems and processed efficiently in multiple operational systems
- Answered incoming fast paced calls from Brokers/Producers and Customers
- Served as a liaison for the clients, producer(s), and underwriters by answering phone calls from Brokers/Producers and Customers
- Contacted clients on behalf of the underwriter by calling Customers to obtain information needed in a timely manner in order for them to obtain a policy
- Responded to all client requests received via email in an efficient manner
- Improved client satisfaction by effectively managing new business cases and resolving issues promptly.
Supervising Broker
Lauren Bell Real Estate
01.2018 - 01.2019
- Oversaw the daily operations of the real estate brokerage, leading to improvement in team productivity and arise in sales volume
- Developed and implemented marketing material and strategies for the firm
- Developed and maintained strong relationships with clients and industry professionals, facilitating successful negotiations and deal closures
- Collaborated with internal teams to facilitate administrative processes
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
Associate Broker
Blickenstaff & Company Realtors
01.2016 - 01.2018
- Assisted clients in buying and selling residential properties
- Generated leads through proactive prospecting and networking
- Conducted comparative market analyses to determine accurate property valuations, ensuring competitive pricing for listings
- Collaborated with legal and financial professionals to ensure smooth and timely transaction processes
- Utilized advanced technology tools to manage clients' database effectively, resulting in improved communication and relationship management
Associate Broker
Century 21-All Service
01.2014 - 01.2016
- Assisted the Broker Manager with recruiting and expanding brokers' network members
- Demonstrated solid understanding of the company's products or services
- Assisted with preparing logistics for project briefing, training, and site orientation to newly accredited brokers and their agents
- Provided after-sales services
Realtor
Re/Max 1st Olympic Real Estate
01.2000 - 01.2014
- Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determined clients' needs and financial abilities to propose solutions that suit them
- Intermediated negotiation processes, consulting clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Performed comparative market analysis to estimate properties' value
Purchasing Assistant
George Pacific
01.1995 - 01.2000
- Assisted the purchasing department in sourcing and procuring materials, resulting in cost savings through effective vendor negotiations
- Maintained accurate inventory records and managed supplier relationships, ensuring on-time delivery and reducing stockouts
- Collaborated with cross-functional teams to forecast demand, leading to improvement in inventory management and reduced carrying costs
- Streamlined purchasing procedures, reducing procurement cycle time and improving overall efficiency within the department
Skills
- Innovative
- Attention to detail
- Exceptional problem-solving abilities
- Multitasking
- Communication skills
- Ability to meet deadlines
- Dependable and can work without supervision
- Team player
- Resilient and focused
- Negotiation techniques
- Client relationship management
- Problem resolution
- Contract management
- Customer service
- Contract drafting and review
Educational Qualifications And Certifications
- Broker's license, 04/01/04
- Council Real Estate Institute Designation (CRS), 01/01/02
- Graduate REALTOR Institute Designation (GRI), 01/01/01
- Real Estate License, 10/01/99
- Accredited Buyer Agency Designation (ABR), 01/01/99
- CVCC College, 01/01/96 - 01/01/98
Affiliations And Memberships
- Lynchburg Association of Realtors, Board of directors, 2018
- Lynchburg Association of Realtors, President, 2018
- Lynchburg Association of Realtors, Secretary Treasurer, 2015
- Lynchburg Association of Realtors, Board of Directors, 2004-2008
Key Highlights
- Astute conversationalist matched with sales closing skills, with experience with management.
- Problem solver and highly creative individual who comes up with unconventional methods of solving problems related to customer service, marketing and sales.
- Strong verbal and written communication skills with the ability to work with people of varying backgrounds and personalities.
- Computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently.
Timeline
New Business Case Manager
Pacific Life
08.2023 - 03.2024
Principal Broker
Signature One Realtors
01.2019 - Current
Supervising Broker
Lauren Bell Real Estate
01.2018 - 01.2019
Associate Broker
Blickenstaff & Company Realtors
01.2016 - 01.2018
Associate Broker
Century 21-All Service
01.2014 - 01.2016
Realtor
Re/Max 1st Olympic Real Estate
01.2000 - 01.2014
Purchasing Assistant
George Pacific
01.1995 - 01.2000
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