Brandi Smith
Self-employeed
Clarksville,TN
1
Certification
17
years of professional experience
Experienced hairstylist and nail technician with strong hair color application, precision cutting, client consultations, and salon sanitation skills. Delivers personalized service and polished results in fast-paced salon settings.
Work History
Call Center Agent
3 Years 10 Months- Handled inbound customer calls for self-employed service business.
- Answered customer questions and complaints with calm, professional communication.
- Entered call details and updated customer records accurately.
- Processed orders, account changes, and payment information by phone.
- Directed complex issues to appropriate contacts for additional support.
- Kept call notes current and returned voicemail messages promptly.
- Managed multiple customer requests while supporting independent business operations.
- Built strong customer relationships through clear communication skills.
- Supported customers with inquiries, issues, and complaints via telephone, email, and chat.
- Resolved customer inquiries, questions, and concerns to provide quality service and meet performance benchmarks.
Hairstylist/Nail Technician
9 Years 9 Months- Managed salon operations as self-employed hair salon owner.
- Scheduled client appointments and balanced daily staff calendars.
- Consulted with clients on cuts, color, and styling services.
- Pre-booked future appointments to increase repeat business.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Developed relationships with new clients through referrals from existing customers.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Updated and maintained customer information records and beauty services provided.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Supported team members with service setup, supply stocking, and station readiness.
- Scheduled appointments and coordinated client flow in a busy salon environment.
- Demonstrated knowledge of all products and services offered in the salon.
Hairstylist/Nail Technician
3 Years 10 Months- Provided personalized cut, color, and style consultations to enhance guest satisfaction.
- Engaged with clients to identify and fulfill their unique haircare needs.
- Cultivated strong client relationships through attentive service and tailored consultations.
- Provided consultations to JCPenney salon guests on hair care on cuts, color, and style preferences.
- Applied hair color, highlights, and treatments following JCPenney salon procedures.
- Styled hair for everyday looks, special events, and retail presentation needs.
- Applied nail enhancements and treatments to support healthy nail growth.
- Performed manicures and pedicures with professional nail care techniques.
- Maintained a clean and organized work area to ensure a safe environment.
- Managed appointment scheduling for salon clients and managed guest check-ins at JCPenney salon front desk.
- Maintained clean tools, stations, and sanitation practices throughout JCPenney salon.
- Recommended JCPenney salon products based on hair type and guest needs.
Education
Associate of Arts - Cosmetology
- 2004-2005 - Dean's List
- 2004-2005 - Honor Roll
- Graduated summa cum laude
Skills
Hair color application
Precision cutting
Hair design
Nail enhancements
Salon sanitation
Client consultations
Nail art
Inbound call reception
Call quality
Call control skills
Technical support
Quality control
Resolving issues
Language fluency
Data entry
Script adherence
Call handling
Report preparation
Interpersonal skills
Professional phone voice
Typing [50] wpm
Call center operations
Documentation and reporting
Problem-solving skills
System documentation
Performance monitoring
Answering questions
Gathering information
Certification
- domestic abuse training
Timeline
Call Center Agent
Self-employeed
11.2020 - 09.2024Read More
Hairstylist/Nail Technician
Self-employeed
06.2011 - 03.2021Read More
Hairstylist/Nail Technician
JCPenney
05.2007 - 03.2011Read More
Miller-Motte Technical College
Associate of Arts from Cosmetology
Read More