Brandi Stickler
Ogden,UT
Summary
Seasoned hospitality professional with a proven track record of enhancing customer satisfaction and streamlining operations at Angry Goat Pub N Kitchen. Expert in mixology and payment processing, with a knack for anticipating guest needs and fostering a service-oriented mindset. Demonstrated success in driving business growth and maintaining compliance with health and safety codes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Slackwater Pizza And Pub Ogden
05.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Bartender
HMS Host International/Red Rock Brewery
09.2022 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
General Manager
Angry Goat Pub N Kitchen
11.2016 - 08.2022
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Weber High
North Ogden, UT06-2003
Skills
- Payment Processing
- Safe service compliance
- Health codes compliance
- Suggestive Selling
- Point of sale systems
- Proficient in mixology
- Liquor, beer, and wine knowledge
- Extensive beer knowledge
- Service-oriented mindset
- Identification verification
- Anticipating guest needs
- Complex Problem-Solving
Certification
- ServSafe Certified
- Valid Food Handlers
- Cicerone Certified Beer Server
Timeline
Server
Slackwater Pizza And Pub Ogden
05.2024 - Current
Bartender
HMS Host International/Red Rock Brewery
09.2022 - 09.2024
General Manager
Angry Goat Pub N Kitchen
11.2016 - 08.2022
High School Diploma -
Weber High
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