Brandi Stokes
162 Parker Dr,Macon
Summary
Dynamic Assistant Manager with proven expertise at Cj’s Supermarket, enhancing customer satisfaction and boosting sales by 20%. Skilled in operations management and team leadership, fostering a collaborative work environment. Adept at problem-solving and conflict resolution, ensuring seamless retail operations and exceptional customer service. Recognized for strategic marketing initiatives and effective staff development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cj’s Supermatket
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
Gray Tire And Automotive
05.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Landshawconsultants
Office Assistance
06.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Nurse
Penn Foster Career School
Scranton, PA07.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Operations management
- Customer rapport
- Sales growth
- Employee supervision
- Coaching and mentoring
- Marketing
- Employee engagement
- Customer service and satisfaction
- Sales monitoring
- Computer skills
- Multitasking
Timeline
Assistant Manager
Cj’s Supermatket
08.2024 - Current
Front Desk Receptionist
Gray Tire And Automotive
05.2023 - 11.2023
Landshawconsultants
Office Assistance
06.2021 - 07.2023
Nurse
Penn Foster Career School
Similar Profiles
Edward WhisenantEdward Whisenant
Roll Off Driver at CJ’s Roll Off and DemolitionRoll Off Driver at CJ’s Roll Off and Demolition
Andrea TownsendAndrea Townsend
Human Resources Administrator at CJ’s TavernHuman Resources Administrator at CJ’s Tavern
Oscar DelfOscar Delf
Customer service representative at CJ’s FunhouseCustomer service representative at CJ’s Funhouse
Thitima SandovalThitima Sandoval
Catering Assistant at vickythaikitchenCatering Assistant at vickythaikitchen
Kara VarinaKara Varina
Counselor Support Specialist at International Gymnastics CampCounselor Support Specialist at International Gymnastics Camp