Brandi Susa
St Louis,MO
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Concentrix and through diverse roles including Home Health Aide and Stay at Home Mom. Excelled in multitasking and teamwork, significantly enhancing client satisfaction and efficiency. Skilled in active listening and time management, adept at adapting to new challenges and environments. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
Not Employed
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
Concentrix
03.2023 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- In my time working for concentrix I answered well over 50 calls and over 100 chats.
Home Health Aide
Employed
05.2015 - 03.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Registered Nurse And BSN - Nursing
Grand Canyon University
Phoenix, AZ09.2028
High School Diploma -
Eureka Sr. High School
Eureka, MO01.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Time Management
- Problem-solving skills
- Customer Support
- Data Entry
- Call Handling Techniques
Timeline
Stay at Home Mom
Not Employed
08.2023 - Current
Call Center Representative
Concentrix
03.2023 - 09.2023
Home Health Aide
Employed
05.2015 - 03.2023
Registered Nurse And BSN - Nursing
Grand Canyon University
High School Diploma -
Eureka Sr. High School
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