Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Susa

St Louis,MO

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at Concentrix and through diverse roles including Home Health Aide and Stay at Home Mom. Excelled in multitasking and teamwork, significantly enhancing client satisfaction and efficiency. Skilled in active listening and time management, adept at adapting to new challenges and environments. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

10
10
years of professional experience

Work History

Warehouse Worker

Amazon
01.2025 - Current
  • Loaded, unloaded, and moved material to and from storage and production area Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean work spaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Customer Service Representative

Rose International
08.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Stay at Home Mom

Not Employed
08.2023 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Call Center Representative

Concentrix
03.2023 - 09.2023
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • I answered well over 50 calls and over 100's of chats in my time working here.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Home Health Aide

Employed
05.2015 - 03.2023
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

Registered Nurse And BSN - Nursing

Grand Canyon University
St Louis, MO
09.2028

High School Diploma -

Eureka Sr. High School
Eureka, MO
01.2016

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Time Management
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Call Handling Techniques

Timeline

Warehouse Worker

Amazon
01.2025 - Current

Customer Service Representative

Rose International
08.2024 - 01.2025

Stay at Home Mom

Not Employed
08.2023 - 08.2024

Call Center Representative

Concentrix
03.2023 - 09.2023

Home Health Aide

Employed
05.2015 - 03.2023

Registered Nurse And BSN - Nursing

Grand Canyon University

High School Diploma -

Eureka Sr. High School
Brandi Susa