Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Szabo

Valparaiso,IN

Summary

Process and policy driven professional, experience in KYC/AML reviews for global retail and institutional customers. Over 5 years experience in both FinTech and cryptocurrency industries and 19 years experience in traditional markets. Self-driven, analytical thinker with proven ability to adapt to change in a fast-paced environment.

Overview

28
28
years of professional experience

Work History

Senior Manager, Support Operations

RECUR
09.2021 - Current
  • Provide strong leadership to grow and manage high performing 24x7 global support teams; Branded Experience, Payments and Escalations, supporting both consumer and enterprise customers.
  • Issue crypto refunds using Fireblocks and investigate crypto payment related issues.
  • Manage large-scale projects and assist in development of systems and reports to improve efficiencies and service level.
  • Provide teams with coaching and related feedback to exceed customer expectations and build customer loyalty.
  • Assist in the development of Playbook and Macros for the CX team.
  • Document customer feedback/comments to provide leadership with customer needs and preferences in addition to operational risks and issues.
  • Work collaboratively with Compliance, Product and Engineering.
  • Monitor performance, productivity and hiring to maintain appropriate staffing requirements.
  • Ensure project/departmental milestones/goals are met. Monitor and meet all SLAs
  • Monitor Customer Satisfaction and make necessary adjustments to improve CSAT

Head of Onboarding | Operations Analyst

Cumberland- A DRW Company
02.2018 - 09.2021
  • Onboarded high net-worth individuals and entities to trade cryptocurrencies, built strong relationships with counterparties during the process.
  • Worked collaboratively with Compliance, Business Development, and Legal teams.
  • Collected and reviewed all KYC/KYB documents before sending onto Compliance for processing; as well as collected any additional documentation needed as result of ongoing monitoring.
  • Conducted data analysis to identify opportunities for streamlining counterparty operations and improving customer satisfaction.
  • Identified gaps and worked to streamline onboarding process.
  • Investigated and resolved alerts, conducted queries and culled records to assist Compliance with maintenance and problem resolution.
  • Managed CRM to store data and maintain accurate counterparty information.
  • Led 2 annual KYC Refresh exercises
  • Trade settlement; including initiating wire requests and small crypto tests to counterparty wallets to ensure control, before requesting balances to be sent by wallet managers.

Executive Assistant

Options Clearing Corporation
03.2015 - 02.2018
  • Supported daily operational and administrative functions of the office of the CFO, Accounting and Finance VPs.
  • Prepared regulatory filings and board meeting materials.
  • Performed OFAC checks
  • Managed executive calendars, scheduling meetings, appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Executive Assistant

FreightCar America, Inc.
09.2013 - 03.2015
  • Supported the daily operational and administrative functions of the CEO, CFO and General Counsel.
  • Managed multiple priorities with competing deadlines.
  • Handled confidential and sensitive information with discretion and tact.
  • Prepared board meeting materials
  • Managed executive calendars, scheduling meetings, appointments and coordinating travel arrangements.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team.

Executive Assistant

The Warranty Group
08.2012 - 09.2013
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Firm Administrator

DBS Trading, Inc.
07.1995 - 06.2011
  • Maintained firm's broker-dealer, in addition to both firm and trader Exchange Memberships (CBOE, CBOT, CME, NYSE and LIFFE)
  • Reconciled daily brokerage of six trading accounts, resolved discrepancies with 100% accuracy
  • Generated daily net-liquidating balance of accounts report
  • Worked with Exchange and outside auditors
  • Created organized filing system to manage department documents.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Processed and administered employee payroll and benefits
  • Managed account payables.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Entered and maintained departmental records in company database.

Education

Bachelor of Arts - Advertising Art / Graphic Design

Columbia College Chicago
Chicago, IL

Skills

  • Client Onboarding/KYC/AML
  • Cryptocurrency
  • Exceptional Attention to Detail
  • Strong Communication
  • Flexible/Adaptable
  • Problem Solver
  • Foster Collaboration
  • Encouraging Leader

Timeline

Senior Manager, Support Operations

RECUR
09.2021 - Current

Head of Onboarding | Operations Analyst

Cumberland- A DRW Company
02.2018 - 09.2021

Executive Assistant

Options Clearing Corporation
03.2015 - 02.2018

Executive Assistant

FreightCar America, Inc.
09.2013 - 03.2015

Executive Assistant

The Warranty Group
08.2012 - 09.2013

Firm Administrator

DBS Trading, Inc.
07.1995 - 06.2011

Bachelor of Arts - Advertising Art / Graphic Design

Columbia College Chicago
Brandi Szabo