Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
VR Administrative Staff Assistant
Carl D. Perkins Vocational Training Center
Thelma, KY
09.2023 - Current
Work directly with consumers to access needs
Trained consumers in specific skills either individually or in a classroom setting
Perform independent professional level vocational rehabilitation functions such as vocational assessments- Administer TABE, pre-GED, Career Scope, RAVENS, C.I.T.E., Sample Job Applications, R-FV-II, Independant Living Skills (ILS), and NATB test.
Provides documentation, for supervisors' approval, as to consumer's skill level and ability to perform skills needed for rehabilitation, training or to gain independence leading to employment.
Aid in developing individual plans, including vocational training, technical aids and devices, transportation, and other necessary vocational rehabilitation services. - Attend meetings to provide recommendations for future rehabilitation planning for the Adult Education Department and training programs
Work with Center Case Managers on individual plans for consumers
Develop and maintain progress notes and incident reports
Sales Supervisor
Nordin Eye Center
06.2002 - 09.2023
Met with Frame Reps to select and buy frames for four locations and handle all returns, warranties and discontinued inventory
Evaluated all sales staff sales numbers and try to work with them on how to improve
Would fill in wherever is needed from pre-test, post-test, front desk registration and sales
Was also responsible for customer complaints and problems
Through the years I had to be in contact with insurance companies and handled recertification with many vendors
Developed and implemented sales strategies to increase customer base.
Planned and coordinated staff training sessions for new and existing employees.
Conducted weekly performance reviews with the sales team to ensure goals were being met.
Education
High School -
Paintsville High School
01.2000
Morehead State University
Prestonsburg Community College
Skills
People skills
Quick learner
Adaptability
Problem solving
Training
Verbal Communication
Policy Enforcement
Meeting planning
Proofreading
Office Administration
Timeline
VR Administrative Staff Assistant
Carl D. Perkins Vocational Training Center
09.2023 - Current
Sales Supervisor
Nordin Eye Center
06.2002 - 09.2023
High School -
Paintsville High School
Morehead State University
Prestonsburg Community College
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