Brandi Tapley

Focused on mitigating card fraud and preventing losses, bringing 9 years of expertise as a motivated Fraud Analyst. Honed skills in investigating suspicious activity throughout career at Community Resource Credit Union, TDECU, and Wellby Financial. Committed to finding answers and collaborating with clients and interdepartmental personnel as a knowledgeable resource. Strengths in project management, analytics, and fraud pattern detection.

• Supervised team of 2 staff members.
• Achieved effeciency within the department by completing spreadsheets with accuracy and efficiency.
• Collaborated with team of 8 in the development of new procedures to assist with the onboarding of new employees.
• Resolved product issue through consumer testing.
• Achieved cutting credit union losses by introducing Excel spreadsheets for the status of each claim created, and warning of service revocation review tasks.

• Work in a professional, courteous and cooperative manner
• Punctual
• Ability to follow through and complete tasks in a timely manner
• Capable of adhering to the policies and rules set forth by the Company
• Experience in dealing with customers on a face to face basis
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Flash
• Highly skilled in communication, correspondence, and morale.
• Ability to Multi task
• Time Management / Organizational skills
• Cash handling, debit/credit card disputes, fraud alert and trends, account management
• Assist with launch of new dispute platform
• Troubleshoot problems with new applications
• In depth knowledge of card transaction routing
• Assist clients with working the new platform
• Ability to utilize multiple programs at one time
• Save current dispute files into new platform
• Data Entry
• Balance GL and recons

• Authorized To Work: US for any employer
• Title: Card Fraud Analyst