Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

BRANDI TAYLOR

Stockton,CA

Summary

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments.

Overview

16
16
years of professional experience

Work History

Warehouse Worker

Amazon.Inc
11.2022 - Current
  • Assisted in receiving, stocking and distribution of merchandise.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Maintained clean, orderly work environment free of hazards.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Managed warehouse operations and verified proper shipment procedures.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

CSR

DHL
01.2022 - 11.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and maintained detailed database to develop promotional sales.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Cross-trained and provided backup support for organizational leadership.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Production Worker

Tesla Motors
07.2017 - 01.2022
  • Weighed and measured items to prevent waste and meet quality standards.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Collaborated with other departments to optimize production workflows.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Supported cross-functional teams in executing complex projects, contributing valuable insights into the manufacturing process optimization strategies.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Troubleshot production issues and provided timely solutions.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Reviewed production schedules and streamlined processes.
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Made sure that products were produced on time and are of good quality.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.

ICQA Problem Solver

Amazon
07.2016 - 07.2017
  • Conducted data review and followed standard practices to find solutions.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Responded to departments to provide product or inventory procedural information.
  • Led safety initiatives within the warehouse, resulting in a decrease in workplace incidents and injuries.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Implemented systems for tracking and managing stock levels with accuracy and precision.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.

Cashier Team Lead

Walmart
08.2008 - 02.2016
  • Used POS system to enter orders, process payments and issue receipts.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card and check transactions to complete customer purchases.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maintained and updated security protocols for front desk operations.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Communicated with customers and team members to solve problems.
  • Led cashiers and associates in providing thoughtful customer service.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Facilitated and logged store opening, closing, and shift changes.

Education

High School Diploma -

METC Adult School
Manteca, CA
05.2004

Skills

  • Rigid packaging
  • Sorting and Labeling
  • [Type] truck operations
  • Decision-Making
  • OSHA Compliance
  • Safety Protocols
  • Problem-Solving
  • Production Documentation
  • Product verification

Software

MS officeWord,Excel,Outlook,Powerpoint,Google Drive, Docs

Timeline

Warehouse Worker

Amazon.Inc
11.2022 - Current

CSR

DHL
01.2022 - 11.2022

Production Worker

Tesla Motors
07.2017 - 01.2022

ICQA Problem Solver

Amazon
07.2016 - 07.2017

Cashier Team Lead

Walmart
08.2008 - 02.2016

High School Diploma -

METC Adult School

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BRANDI TAYLOR