BRANDI TAYLOR
Grand Junction,CO
Summary
I am driven by a proven track record in retail management and sales, I excel in upselling and retail loss prevention, demonstrating a significant impact on revenue growth and inventory control. My persuasive communication and problem-solving skills have consistently enhanced customer satisfaction and team productivity, positioning me as a dynamic and results-oriented professional. I'm a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I'm also good at troubleshooting problems and building successful solutions. I have excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Homemaker
Stay Home Mom
11.2023 - Current
- Take care of the kids
- Help them learn to be a good lil humans
Sales Associate
Ross
02.2021 - 04.2023
- Acquired extensive knowledge of products and services offered at store.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Monitored fitting rooms ensuring customers received assistance when required.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Maintained clean and organized sales floor for optimal shopping experience.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Located requested items from racks or storage areas.
Key Holder
Charlotte Russe
09.2019 - 01.2021
- Maintained store cleanliness and assisted management with operational tasks.
- Kept up-to-date with current merchandise promotions and special offers.
- Resolved escalated customer service issues or concerns.
- Maintained attractive, well-organized displays with regular resets.
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Worked alongside associates to consistently accomplish daily team goals.
- Kept employees satisfied and working hard through consistent training, mentoring, and support.
- Completed inventory cycle counts and audits to maintain accurate records.
- Established performance goals for employees and encouraged continuous improvement.
- Authorized special actions for returns, exchanges and refunds.
- Maintained clean, organized store environment for optimal customer experience.
- Oversaw visual merchandising efforts, ensuring displays were attractive and maintained according to company standards.
Assistant Manager
Vanity
03.2015 - 09.2020
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Implemented company policies and procedures consistently amongst staff members.
- Managed daily operations of store to ensure efficiency and productivity.
- Created promotional displays or events to increase product visibility and drive sales.
- Developed strategies and plans for new product development.
Sales Associate
Rue 21
07.2014 - 01.2015
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Acquired extensive knowledge of products and services offered at store.
- Maintained clean and organized sales floor for optimal shopping experience.
- Handled cash register transactions efficiently and accurately.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to showcase features and benefits.
- Assisted customers in finding suitable products according to their needs.
- Replenished stock levels on shelves as needed during business hours.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Updated inventory records regularly using store management software.
- Created eye-catching merchandise displays to attract customer attention.
Cashier
Pretzel Maker
04.2012 - 10.2013
- Balanced cash drawer at beginning and end of each shift.
- Offered customers information about upcoming promotions and available items.
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized, and well-stocked checkout areas.
- Kept customers happy by quickly processing payments and bagging purchases.
- Sorted, totaled and wrapped currency and bills.
- Counted and secured cash to maintain accurate register totals.
- Redeemed coupons, loyalty points and benefits for purchased items.
Education
Highschool - undefined
Penn Foster
Colorado01.2013
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Multi-tasking strength
- Persuasion techniques
- Problem-solving skills
- Excellent people skills
- Inventory control procedures
- Positive and professional
LANGUAGE
English Fluent
Timeline
Homemaker
Stay Home Mom
11.2023 - Current
Sales Associate
Ross
02.2021 - 04.2023
Key Holder
Charlotte Russe
09.2019 - 01.2021
Assistant Manager
Vanity
03.2015 - 09.2020
Sales Associate
Rue 21
07.2014 - 01.2015
Cashier
Pretzel Maker
04.2012 - 10.2013
Highschool - undefined
Penn Foster