BRANDI TAYLOR
Grand Junction,CO
Summary
I am driven by a proven track record in retail management and sales, I excel in upselling and retail loss prevention, demonstrating a significant impact on revenue growth and inventory control. My persuasive communication and problem-solving skills have consistently enhanced customer satisfaction and team productivity, positioning me as a dynamic and results-oriented professional. I'm a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I'm also good at troubleshooting problems and building successful solutions. I have excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Homemaker
Stay Home Mom
Grand Junction, CO
11.2023 - Current
- Take care of the kids
- Help them learn to be a good lil humans
Sales Associate
Ross
Grand junction, Colorado
02.2021 - 04.2023
- Acquired extensive knowledge of products and services offered at store.
- Stayed informed about industry trends and competitor offerings for better client engagement.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Monitored fitting rooms ensuring customers received assistance when required.
- Actively listened to customer concerns, addressing issues promptly and professionally.
- Maintained clean and organized sales floor for optimal shopping experience.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Located requested items from racks or storage areas.
Key Holder
Charlotte Russe
Grand junction, Colorado
09.2019 - 01.2021
- Maintained store cleanliness and assisted management with operational tasks.
- Kept up-to-date with current merchandise promotions and special offers.
- Resolved escalated customer service issues or concerns.
- Maintained attractive, well-organized displays with regular resets.
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Worked alongside associates to consistently accomplish daily team goals.
- Kept employees satisfied and working hard through consistent training, mentoring, and support.
- Completed inventory cycle counts and audits to maintain accurate records.
- Established performance goals for employees and encouraged continuous improvement.
- Authorized special actions for returns, exchanges and refunds.
- Maintained clean, organized store environment for optimal customer experience.
- Oversaw visual merchandising efforts, ensuring displays were attractive and maintained according to company standards.
Assistant Manager
Vanity
Grand junction, Colorado
03.2015 - 09.2020
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Implemented company policies and procedures consistently amongst staff members.
- Managed daily operations of store to ensure efficiency and productivity.
- Created promotional displays or events to increase product visibility and drive sales.
- Developed strategies and plans for new product development.
Sales Associate
Rue 21
Grand junction, Colorado
07.2014 - 01.2015
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Acquired extensive knowledge of products and services offered at store.
- Maintained clean and organized sales floor for optimal shopping experience.
- Handled cash register transactions efficiently and accurately.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to showcase features and benefits.
- Assisted customers in finding suitable products according to their needs.
- Replenished stock levels on shelves as needed during business hours.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Updated inventory records regularly using store management software.
- Created eye-catching merchandise displays to attract customer attention.
Cashier
Pretzel Maker
Grand junction, Colorado
04.2012 - 10.2013
- Balanced cash drawer at beginning and end of each shift.
- Offered customers information about upcoming promotions and available items.
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized, and well-stocked checkout areas.
- Kept customers happy by quickly processing payments and bagging purchases.
- Sorted, totaled and wrapped currency and bills.
- Counted and secured cash to maintain accurate register totals.
- Redeemed coupons, loyalty points and benefits for purchased items.
Education
Highschool - undefined
Penn Foster
Colorado01.2013
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Multi-tasking strength
- Persuasion techniques
- Problem-solving skills
- Excellent people skills
- Inventory control procedures
- Positive and professional
LANGUAGE
English Fluent
Timeline
Homemaker
Stay Home Mom
11.2023 - Current
Sales Associate
Ross
02.2021 - 04.2023
Key Holder
Charlotte Russe
09.2019 - 01.2021
Assistant Manager
Vanity
03.2015 - 09.2020
Sales Associate
Rue 21
07.2014 - 01.2015
Cashier
Pretzel Maker
04.2012 - 10.2013
Highschool - undefined
Penn Foster