Brandi Tew
Panama City,FL
Summary
Energetic Communications Supervisor with 18 years of hands-on experience employing range of suitable strategies to foster student learning. Accomplished in revising and updating course materials, evaluating student performance and supervising research and field-based developmental activities. Well-organized and detail-oriented Communications professional with solid understanding of technology and operational requirements to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs. Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Communications Specialist
Bay County Sheriff's Office
2019.07 - Current
- Answered client queries and complaints to provide strong customer service.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Communicated company promotions, products, and services to clients to increase brand awareness.
- Developed ideas and leads for new training according to industry needs.
- Assisted with training of new hires.
- Assisted with remedial training of Communications Specialist.
- Built new training program to ensure Communications Specialist completed their Public Safety Telecommunications Test with a 100% passing rate.
- Communications Specialist of the quarter with Bay County Sheriff office
Communications Supervisor
Bay County Board Of County Commissioners
2005.01 - Current
- Dispatching both Fire, EMS for multiple agencies in a timely manner
- Answering 911 calls and non-emergency calls for all county departments primarily for fire and ems
- Taking messages, transferring calls or notifying on-call personal
- Obtaining accurate and detailed notes for Law Enforcement
- Training New Hires and Cross training current Emergency Services employees in dispatch
- Assisting with drafting new Standard Operating Guidelines and Procedures.
- Assisting with drafting new Training book for Call-Takers.
- Drafted new Training program with a 100% success rate for new hires to obtain their Public Safety Telecommunicator License in the State of Florida.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Prepared teams to manage communications during disasters.
- Triaged incoming calls to coordinate effective responses.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Advised general public about emergency protocols.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Assisted with interviews of applicant's.
Clinical Adjunct Instructor
Gulf Coast State College
2021.11 - Current
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Education
No Degree - Communications Training Officer
The Public Safety Group
Wake Forest, NC08.2023
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05.1996
No Degree - Emergency Management
Federal Emergency Management Agency
Washington, DC12.2028
No Degree - Office Management Certification
Gulf Coast State College
Panama City, FL05.1996
Skills
- COMMUNICATION
- Continual communication with management with recommendations and solutions to problems that arise in department.
- Solution finding for problems that arise in department.
- Continually remain in contact with other department members with problems that are located so it can be resolved in timely manor.
- Faculty and Staff Training
- Current Events
- Materials Preparation and Presentation
- Emergency Protocol
- Control Communications
- Status Updates
- Clerical Support
- National Crime Information Center (NCIC)
- Task Delegation
- Communication Strategy Development
- Supervising Subordinates
- Special Projects
- Equipment Maintenance
- Creative Strategies
- Employee Communications
- Communications Strategies
- Email Blasts
- Quality Assurance Requirements
- Technical Issue Troubleshooting
- Federal Regulations
- Communications Programs
- Policy Writing
- Administrative Support
- Emergency Call Routing
- Confidential Records Management
- High-Volume Environments
- Disaster Response Coordination
- Schedule Preparation
- Medical Emergency Response
- Emergency Communications
- Payroll and Timesheets
- CJIS
- Suicide Intervention
- Counseling Services
- Project Management
Certification
Office Management Certification 05/1996911 Public Safety Telecommunicator Program License CPR, BLS & First Aid License for Healthcare Provider, Communications Unit Leader (COML)Telecommunicator Emergency Response Task Force, APCO Public Safety Telecommunicator 1 Instructor
Timeline
Clinical Adjunct Instructor
Gulf Coast State College
2021.11 - Current
Communications Specialist
Bay County Sheriff's Office
2019.07 - Current
Communications Supervisor
Bay County Board Of County Commissioners
2005.01 - Current
No Degree - Communications Training Officer
The Public Safety Group
High School Diploma -
A. Crawford Mosley High School
No Degree - Emergency Management
Federal Emergency Management Agency
No Degree - Office Management Certification
Gulf Coast State College
Office Management Certification 05/1996911 Public Safety Telecommunicator Program License CPR, BLS & First Aid License for Healthcare Provider, Communications Unit Leader (COML)Telecommunicator Emergency Response Task Force, APCO Public Safety Telecommunicator 1 Instructor
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