Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Brandi Thomas

Brandi Thomas

Ashland,KY
It's never too late to be what you might've been.”
George Eliot

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Waitress

Blazers
01.2019 - 11.2021
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Maintained customer satisfaction with timely table
  • Check-ins to assess food and beverage needs
  • E
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Checked guests' identification before serving alcoholic beverages.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials, and took drink orders.

Event Staff Member

The Venetian
03.2022 - 10.2022
  • Reported any damage or maintenance issues to manager.
  • Monitored operations by writing daily reports and maintaining accurate sales records.
  • Educated patrons on current promotions and upcoming releases.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

Housekeeper

Hampton Inn By Hilton
02.2017 - 06.2019
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Server

OCharleys
03.2016 - 02.2019
  • Served needs of more than 100s of customers in busy environment
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays
  • And delivery bags
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items for customers

Education

Diploma - General Studies

Chilhowie High School, Chilhowie, VA
05.2002

Skills

  • Guest relations
  • Management
  • Order delivery practices
  • Point of sale knowledge
  • To-go order preparation
  • Wine service
  • Cash handling expert
  • Sales expertise
  • Bill computation
  • Menu memorization
  • Cash Handling
  • Item promotion

Accomplishments

  • Collaborated with team of 20 in the development of new ideas for better times on cleaning the rooms..

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Event Staff Member - The Venetian
03.2022 - 10.2022
Waitress - Blazers
01.2019 - 11.2021
Housekeeper - Hampton Inn By Hilton
02.2017 - 06.2019
Server - OCharleys
03.2016 - 02.2019
Chilhowie High School - Diploma, General Studies

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