Brandi Thomas
Kent,OH
Summary
Professional and knowledgeable employee versed in administrative support, leadership and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Assistant Café Manager
Parkside Church
Chagrin Falls , Ohio
08.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making weekly deposits.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to emergencies and events occurring outside business hours.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Restaurant Team Member
Brassica In Shaker Heights
Shaker Heights , Ohio
10.2020 - 08.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted customers for pick-up and took food orders.
- Trained over 10 new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Recorded orders by answering customer questions and entering requests in system.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Cafe Cashier
Vickie Orwell
Bainbridge , OH
08.2016 - 08.2021
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Worked closely with managers to solve problems and handle customer concerns.
- Sold over 25 gift cards and continued personal connections with customers
Secretarial Assistant
BDS Financial Network
Solon , OH
09.2019 - 06.2020
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Offered departmental administrative support.
- Managed Microsoft databases converting complex data into easy-to-interpret data.
- Monitored financial adviser's work calendar and scheduled upwards of 20 appointments and meetings.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Established administrative work procedures to track staff's daily tasks.
- Kept the reception area clean and neat to give visitors a positive first impression.
Education
High School Diploma -
CLASSICAL CONVERSATIONS
5155 Homewood Ave.Skills
Advanced clerical knowledgeundefined
Timeline
Assistant Café Manager
Parkside Church
08.2021 - Current
Restaurant Team Member
Brassica In Shaker Heights
10.2020 - 08.2021
Secretarial Assistant
BDS Financial Network
09.2019 - 06.2020
Cafe Cashier
Vickie Orwell
08.2016 - 08.2021
High School Diploma -
CLASSICAL CONVERSATIONS
Similar Profiles
Linn NashLinn Nash
Administrative Assistant at Parkside ChurchAdministrative Assistant at Parkside Church
Maya RhodesMaya Rhodes
Montessori Atrium Teacher's Aid at Parkside ChurchMontessori Atrium Teacher's Aid at Parkside Church
Scott KennedyScott Kennedy
Lead Pastor at Shoreline ChurchLead Pastor at Shoreline Church