Brandi Thomason
Guthrie,OK
Summary
Experienced Office Management professional highly skilled in schedule coordination, patient satisfaction and resource allocation. Expert in EHR software and adept at multitasking while showcasing exceptional organization and communication skills. Proficient in medical terminology and HIPAA compliance.
Overview
8
8
years of professional experience
Work History
Property Manager
Independent Contractor for Milk and Honey Realty
10.2019 - Current
- Handled tenant and guest complaints promptly and appropriately.
- Maintained positive landlord-tenant and guest relationships, ensuring clear communication and dispute resolution.
- Managed approximately 50 properties simultaneously, coordinating efficient allocation of resources to maintain high levels of operational excellence.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Reconciled bi-monthly payouts for vacation rentals.
- Supervised and scheduled seven cleaners.
Patient Access Supervisor
Mercy Hospital
10.2018 - 08.2019
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Served as a liaison between patients, physical therapists, and administrative staff to address concerns or questions related to registration, scheduling or billing issues.
- Optimized staff scheduling to maintain adequate coverage, minimize patient wait times and improve patient care.
- Enhanced patient satisfaction with efficient communication and timely resolution of issues.
- Conducted performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
Medical Office Manager/Medical Scheduler
Ministries of Jesus
09.2016 - 10.2018
- Managed complex schedules for 15 healthcare providers ensuring timely patient care and provider availability.
- Scheduled appointments and managed waitlist requests and cancellations.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Maintained strict confidentiality of sensitive patient information and adhering to HIPAA guidelines.
- Created and managed electronic patient records.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Helped implement new scheduling software.
Education
Bachelor of Arts - Public Relations
Oklahoma State University
Stillwater, OK 05.1998
Skills
- Schedule Management
- Medical Terminology
- Payment Collection
- HIPAA Compliance
- Organization & Communication Skills
- EHR Software
- Problem-solving abilities
- Multitasking
Timeline
Property Manager
Independent Contractor for Milk and Honey Realty
10.2019 - Current
Patient Access Supervisor
Mercy Hospital
10.2018 - 08.2019
Medical Office Manager/Medical Scheduler
Ministries of Jesus
09.2016 - 10.2018
Bachelor of Arts - Public Relations
Oklahoma State University
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