Summary
Work History
Education
Skills
Timeline
Generic

Brandi Thompson

Customer Service Manager
Jacksonville,FL

Summary

Goal-oriented Customer Service Manager with 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Work History

Customer Service Manager

Builders Blinds
Jacksonville, FL
10.2007 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Customer Service Team Lead

Home Depot Call Center
Dallas, TX
02.2005 - 05.2006

Education

High School Diploma -

Woodlawn High School
Baton Rouge, LA
08.1990 - 05.1991

No Degree -

Louisiana State University And A&M College
Baton Rouge, LA
05.2001 -

No Degree -

The University of Texas At Arlington
Arlington, TX
05.2001 -

No Degree -

Collin County Community College District
Plano, TX
05.2001 -

Skills

    Customer Relationship Management Software (CRM)

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Timeline

Customer Service Manager

Builders Blinds
10.2007 - Current

Customer Service Team Lead

Home Depot Call Center
02.2005 - 05.2006

No Degree -

Louisiana State University And A&M College
05.2001 -

No Degree -

The University of Texas At Arlington
05.2001 -

No Degree -

Collin County Community College District
05.2001 -

High School Diploma -

Woodlawn High School
08.1990 - 05.1991
Brandi ThompsonCustomer Service Manager