Brandi Thompson

• Oriented and trained new staff on proper procedures and policies
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Obtained patient medical history, symptoms, as well as, reconciled medications and allergies
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Sanitized, restocked and organized exam rooms and medical equipment
• Called and faxed pharmacies to submit prescriptions and refills
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Prepared and administered medications to alleviate patient symptoms
• Directed patients to exam rooms, fielded questions and prepared for physician examinations
• Conducted bi-monthly inventory and ordering of supplies
• Maintained detailed records of test results by entering data and patient information into computer
• Implemented care and efficiency improvements to support and enhance office operations
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation
• Collected all pertinent data and calculations to aid physician in interpreting results
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Completed X-rays, electrocardiograms, suture/staple removal and dressing changes per provider guidelines
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to the provider
• Carry out the referral process and work with multiple insurance companies to obtain diagnostic imaging pre-certifications for multiple providers
• Work in Vaxcare to insure correct eligibility and billing of all immunizations
• Post patient payments, as well as insurance payments via all forms of payment
• Print and mail paper claims to insurance companies that do not accept electronic claim filing
• Follow up on unpaid insurance claims
• Navigate calls regarding insurance claims and payments
• Process and finalize the front desk money from the previous day and create deposit
• Sort and distribute mail to appropriate departments

• Began working as executive assistant to the CEO

• Quickly moved into the Payroll Department by using attention to detail and organizational skills

• Answered and screened calls on a multi-line phone system

• Processed daily mail as well as FedEx

• Helped prepare Board Room for meetings

• Worked with accounts payable department to process invoices for approval and payment

• Assisted Controller with reconciliations weekly as well as accounting audits

• Shipped packages and ordered shipping supplies • Managed travel arrangements for the CEO as well as other executives as needed Updated CEO's calendar daily Recorded and distributed minutes monthly for the Operations department

• Archived all paperwork sent to home office from jobsites

• Updated employee information from up to 16 jobsites using Timberline accounting software

• Handled all child support orders, IRS levy's and aided in employment eligibility using E- verify

• Assisted in processing and mail out W-2's

• Reconciled and process payroll for up to 16 jobsites

• Processed layoff checks and separation notices as needed

• Ran reports for the Payroll Supervisor, Controller and the Health & Safety Director

• Updated Man Power reports weekly through Southern Company's website

• Handled multifaceted clerical tasks as the assistant to three executive staff members and two managers

• Quickly became known for "can-do" attitude, flexibility and high-quality work

• My work ethic helped me to make the move to Service Department as dispatcher and assistant to the Service Manager

• Answered and screened calls on a 4 line phone system

• Received and dispatched service calls to eleven service technicians for three states

• Assisted service and construction manager with coordination of all projects

• Printed emails from Outlook for three executives and two managers

• Handled accounts receivable; billing invoices to customers in Evolution, as well as collection of past dues

• Researched all invoicing issues and maintained contact with vendors and customers as needed

• Shipped packages, ordered shipping supplies and signed for large incoming shipments with USPS and FedEx

• Managed travel arrangements and equipment rental for the service and construction department • Ensured each job that is scheduled has proper business licensing and permitting Updated customer files in the Evolution accounting system, create monthly statements, run weekly and monthly reports for three executive members and two managers

• Calculated all service department time sheets as well as expense reports

• Processed payroll in service and construction from start to finish, including direct deposit and 941 employee tax forms Issued Purchase Orders for all materials purchased or returned with vendors, process and attach purchase orders to statements and enter into Evolution for accounts payable check run

• Created spreadsheets for customers post billing using Excel

• Maintained the front desk with professionalism and a positive attitude Provided administrative support to the office manager, three executive staff members, four associates and four senior real estate accountants
• Greeted all visitors at the front desk
• Signed for all packages and distributed mail to an office staff of twelve
• Answered and screened calls on a 7 line phone system
• Assembled financial statements and closing documents to be sent out when needed
• Printed emails, memos, schedules and documents using Word, Excel and Outlook
• Maintained files in off-site storage facility
• Assisted in making travel arrangements and calendaring for three executives, four associates and four accountants