Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Thompson

Tulsa

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

3
3
years of professional experience

Work History

Front Office Coordinator

Tulsa Retina Specialist
Tulsa
08.2024 - Current
  • Performed administrative support tasks, completing duties within required timeframes.
  • Conducted patient registration and data entry with attention to detail and accuracy.
  • Developed and maintained filing systems, ensuring easy access to critical information.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Greeted and welcomed guests upon arrival.
  • Managed front desk operations during shifts worked.
  • Ensured accuracy of data entry into the computer system.

Floor Manager

Osage Casino
Tulsa
02.2023 - 08.2024
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Assigned tasks to team members in accordance with their skillset.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created daily work schedules for staff members according to the needs of the business.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.

Cage Cashier

River Spirit Casino Resort
Tulsa
01.2022 - 02.2023
  • Verified customer identification to ensure compliance with gaming regulations.
  • Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
  • Ordered necessary currency, coins or chips to support cage functions.
  • Answered questions regarding casino operations, policies and amenities.
  • Collaborated with other departments to improve overall customer experience.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Maintained accurate records of cage transactions and balances.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Processed payments for chips, tokens, and cash transactions.
  • Greeted customers and answered inquiries regarding services.
  • Followed strict security protocols when handling large sums of money.
  • Sold casino chips, tokens or tickets.
  • Handled sensitive data with discretion and confidentiality.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Checked the accuracy of documents before submitting them to supervisors for approval.
  • Redeemed coins and tokens for cash at customer request.
  • Completed gaming forms and reports and assisted customers with credit-related problems.
  • Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.

Education

Associate of Arts -

Rogers State University
Claremore, OK

Skills

  • Patient registration
  • Data entry
  • Office management
  • Filing systems
  • Confidentiality protocols
  • Customer service
  • Conflict resolution
  • Time management
  • Process improvement
  • Scheduling coordination
  • Report generation
  • Employee training
  • Performance evaluation
  • Front desk operations
  • Office scheduling
  • Filing system management
  • Professional demeanor
  • Office supplies ordering
  • Problem solving
  • Effective communication
  • Attention to detail

Timeline

Front Office Coordinator

Tulsa Retina Specialist
08.2024 - Current

Floor Manager

Osage Casino
02.2023 - 08.2024

Cage Cashier

River Spirit Casino Resort
01.2022 - 02.2023

Associate of Arts -

Rogers State University

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Brandi Thompson