Brandi Thompson
Vancouver,WA
Summary
Results-driven management professional with proven ability to lead businesses and teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Licensed Real Estate Broker
Keller Williams
04.2019 - Current
- Completed 300 hours of education, ensuring competency to clients and compliance with regulations.
- Successfully negotiated and closed residential property sales utilizing decades of customer service skills and real estate knowledge.
- Developed and implemented marketing plans to maximize visibility for listings and attract potential buyers.
- Established and maintained strong relationships with clients and colleagues through exceptional customer service, resulting in an 80% referral-based business.
- Collaborated with lenders, escrow officers, contractors, and other real estate professionals to streamline transactions and resolve issues, ensuring smooth transactions for clients.
- Determined and advised clients on property values through market analysis of recent data, trends, and etc. to maximize profit to sellers at closing.
Administrative Assistant
Independent Contractor - Self Employed
06.2016 - 07.2020
- Managed scheduling and calendar coordination for employers, clients, and contractors ensuring timely appointments and efficient time management.
- Developed and maintained multiple filing systems improving the operation of small businesses through efficiency, organization, and attention to detail.
- Streamlined communication, paperwork, and signings increasing employer and customer satisfaction.
- Prepared reports, presentations, and created an operations manual for long-lasting success of small real estate businesses.
Barista Manager
Starbucks, Fred Meyer, Replenish Inc.
03.2010 - 06.2015
- Led team in delivering exceptional customer service and maintaining high standards of beverage quality, earning several awards for top sales in our district.
- Trained staff on beverage quality, procedures, and expectations, improving consistency and customer satisfaction and resulting in a 7-55% daily sales increase.
- Managed inventory by analyzing customer traffic reports to anticipate optimal stock levels, resulting in significant shrink reduction and additional merchandise sales.
- Utilized quality assurance checklists and learned skills to ensure peak health, safety, and service standards, maintaining high QA scores and 7 perfect secret shopper scores.
Education
BBA - Business Administration And Management
Clark College
Vancouver, Washington, WA06-2027
Skills
- Verbal and written communication
- Team building and leadership
- Policies and procedures implementation
- Operations management
- Customer service
- Customer and client relations
- Databases, filing systems, CRMs
- Office administration
- Computer skills
- Cleanliness and organization
- Health, safety, and legal compliance
- Scheduling and calendar management
Timeline
Licensed Real Estate Broker
Keller Williams
04.2019 - Current
Administrative Assistant
Independent Contractor - Self Employed
06.2016 - 07.2020
Barista Manager
Starbucks, Fred Meyer, Replenish Inc.
03.2010 - 06.2015
BBA - Business Administration And Management
Clark College