Brandi Thorpe
Winston,GA
Summary
Driven billing and collections expert with a proven track record at GI Care for Kids, enhancing cash flow through meticulous account management and strategic collections. Skilled in insurance verification and payment negotiations, demonstrating exceptional attention to detail and a results-driven approach. Achieved significant improvements in accounts receivable processes, showcasing a blend of technical proficiency and customer service excellence.
Overview
11
11
years of professional experience
Work History
BILLING / COLLECTIONS SPECIALIST
GI CARE FOR KIDS
Atlanta, GA
10.2023 - Current
- Improved cash flow with consistent follow-up on outstanding invoices and payments.
- Regularly monitored accounts receivable aging reports, identifying trends that informed future collections strategies.
- Processed payments and applied to customer balances.
BILLING SPECIALIST
KINGDOM CARDIOVASCULAR CARE AND WELLNESS
Douglasville, GA
07.2023 - 10.2023
- Provided excellent customer service, developing and maintaining client relationships.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
PERSONAL INJURY/COLLECTIONS SPECIALIST
SPINE CENTER ATLANTA
Atlanta, GA
11.2022 - 07.2023
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
CHARGE CAPTURE SPECIALIST
WELLSTAR MEDICAL GROUP
Marietta, GA
06.2021 - 11.2022
- Leveraged advanced knowledge of medical terminology, CPT codes, and ICD-10 coding to ensure accurate charge entry for a variety of procedures and diagnoses.
- Implemented efficient workflow processes for expedited charge submission, resulting in improved cash flow.
- Improved charge capture accuracy by meticulously reviewing medical records and identifying missing charges.
FRONT OFFICE SPECIALIST
PIEDMONT ORTHOPEDICS/ORTHO ATLANTA
Newnan, GA
02.2020 - 05.2020
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
LEAD FOS/MEDICAL BILLING SPECIALIST
ANKLE & FOOT CENTERS OF GEORGIA
Atlanta, GA
11.2017 - 02.2020
- Safeguarded sensitive patient data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.
- Increased revenue collection by diligently following up on outstanding payments and negotiating payment plans with patients when necessary.
- Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
REFERRAL COORDINATOR
VILLAGE PODIATRY CENTERS
Atlanta, GA
08.2016 - 11.2017
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
MEDICAL BILLING COORDINATOR
ABSOLUTE CARE MEDICAL CTR/PHARMACY
Atlanta, GA
09.2015 - 06.2016
- Posted payments and collections on regular basis.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
BILLING SPECIALIST
THE HAND & UPPER EXTREMITY CENTER, PC
Atlanta, GA
09.2013 - 08.2015
- Worked with multiple departments to check proper billing information.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
CERTIFICATE OF COMPLETION - MEDICAL BILLING & CODING
U.S. CAREER INSTITUTE
FT. COLLINS, CO11.2020
CERTIFICATE OF COMPLETION - MEDICAL ASSISTING
EVEREST INSTITUTE
JONESBORO, GA01.2010
Associate of Applied Science - CRIMINAL JUSTICE ADMINISTRATION
BRYANT & STRATTON COLLEGE
PARMA, OH06.2005
Skills
- Payment Negotiations
- Insurance Verification
- Denial Management
- Deadline-oriented
- Accounts receivable management
- Medical billing knowledge
- Billing Procedures
- EOB Interpretation
- Claim Appeals
- Collections
- Account Review
- Account Reconciliation
- Customer research
- Records Management
- Bookkeeping
- Supply Ordering
- Payment posting
- Attention to Detail
Timeline
BILLING / COLLECTIONS SPECIALIST
GI CARE FOR KIDS
10.2023 - Current
BILLING SPECIALIST
KINGDOM CARDIOVASCULAR CARE AND WELLNESS
07.2023 - 10.2023
PERSONAL INJURY/COLLECTIONS SPECIALIST
SPINE CENTER ATLANTA
11.2022 - 07.2023
CHARGE CAPTURE SPECIALIST
WELLSTAR MEDICAL GROUP
06.2021 - 11.2022
FRONT OFFICE SPECIALIST
PIEDMONT ORTHOPEDICS/ORTHO ATLANTA
02.2020 - 05.2020
LEAD FOS/MEDICAL BILLING SPECIALIST
ANKLE & FOOT CENTERS OF GEORGIA
11.2017 - 02.2020
REFERRAL COORDINATOR
VILLAGE PODIATRY CENTERS
08.2016 - 11.2017
MEDICAL BILLING COORDINATOR
ABSOLUTE CARE MEDICAL CTR/PHARMACY
09.2015 - 06.2016
BILLING SPECIALIST
THE HAND & UPPER EXTREMITY CENTER, PC
09.2013 - 08.2015
CERTIFICATE OF COMPLETION - MEDICAL BILLING & CODING
U.S. CAREER INSTITUTE
CERTIFICATE OF COMPLETION - MEDICAL ASSISTING
EVEREST INSTITUTE
Associate of Applied Science - CRIMINAL JUSTICE ADMINISTRATION
BRYANT & STRATTON COLLEGE
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