Brandi Tolbert
Saltville,VA
Summary
Adept at fostering customer relationships and enhancing satisfaction, my tenure at Mike Johnsons Hickory Toyota honed my expertise in customer service and cash management. Achievements include surpassing sales targets and streamlining service processes, demonstrating reliability and a keen attention to detail.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Hillbilly Hemp
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Service Advisor
Mike Johnsons Hickory Toyota
06.2021 - 11.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Nurse Aide
English Meadows
05.2019 - 05.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
Unit Clerk
Johnston Memorial Hospital
04.2016 - 03.2019
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Home Health Aide
PPL
11.2007 - 03.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assitant Manager
Payday Lending
05.2003 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Marion Senior High
Marion, VA05-2003
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Payment processing
- Customer focus
- Customer inquiries
- Cash handling expertise
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Data entry proficiency
- Customer relationship management (CRM)
- Retail merchandising
- Product recommendations
- Account management
- Attention to detail
- Phone etiquette
- Basic math
Timeline
Customer Service Cashier
Hillbilly Hemp
11.2023 - Current
Service Advisor
Mike Johnsons Hickory Toyota
06.2021 - 11.2023
Nurse Aide
English Meadows
05.2019 - 05.2021
Unit Clerk
Johnston Memorial Hospital
04.2016 - 03.2019
Home Health Aide
PPL
11.2007 - 03.2016
Assitant Manager
Payday Lending
05.2003 - 10.2007
High School Diploma -
Marion Senior High
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