Brandi Trujillo

- Created first remote team for Austin ENT which consisted of 8 employees specializing in insurance verification.

- Managed day to day insurance verification operations through revenue cycle reports for a high volume ENT practice.

- Ensured accurate verification of patient eligibility, benefits, deductibles, copays and authorizations for office visits, diagnostic testing, surgical procedures and allergy testing/ treatment.

- Tracked and reported specific policy changes based on plan year/ calendar year.

- Developed and implemented standardized workflows to reduce claim denials.

- Trained and mentored staff through weekly Teams meetings on payer policies/ changes and best practices, increasing team productivity and accuracy.

- Maintained an open line of communication via Teams through out the day with 8 offices being available to answer any questions regarding patient insurance, outstanding claims, patient balances, and general insurance questions.

- Conducted employee reviews on an annual basis and created specific training opportunities as needed to maximize pay raises and bonuses.

- Hosted monthly team bonding events in order to boost team morale.

- Managed daily operations of a high volume ENT practice, ensuring smooth coordination between providers, nurses, medical assistants, front office and revenue cycle team.

- Recruited, trained and supervised a staff of 15 including administrative and clinical, ensuring compliance with clinic protocols and patient care standards.

- Oversee scheduling, provider calendars and surgical coordination including allergy and audiology departments.

- Monitored budgets, tracked KPI's and generated performance reports which were presented at monthly board meetings.

- Conducted regular site meetings with team members, fostering open communication channels for efficient problem solving and progress updates.

- Managed insurance verification, authorizations and billing processes.

- Ensured compliance with HIPAA, OSHA and CMS regulations.

- Handled patient relations, conflict resolution and service recovery.

- Conducted employee reviews on an annual basis and created specific training opportunities as needed to maximize pay raises and bonuses.

- Provided daily care for children ages 6 months- 5 years, ensuring a safe supportive, and educational home environment.

- Planned and implemented age appropriate learning activities to support social, emotional, and cognitive development.

- Prepared nutritious meals and snacks in compliance with food safety guidelines.

- Maintained a clean, organized, and childproofed environment.

- Communicated with parents daily regarding child progress, routines, and any concerns.

- Managed multi-line phone system, and scheduled appointments.

- Handled patient check-in/ check-out.

- Verified insurance eligibility and authorizations for office visits, procedures and referrals.

- Collected copays and outstanding balances, ensuring accuracy in billing processes.

- Accurately organized patient records in EMR system, supporting providers and clinical staff.

- Assisted in surgical/ procedure scheduling, coordinating with patients, physicians, hospitals and surgical centers.

- Ensured compliance with HIPAA and office policies while providing excellent customer service.