Brandi Turner
Alexandria Bay,NY
Summary
Accomplished Digital Online Support Advocate II at First Financial Bank, NA, with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in client representation and active listening, adept at leading teams to achieve goals. Successfully managed complex caseloads, significantly improving case resolution efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Digital Online Support Advocate II
First Financial Bank, NA
04.2018 - 11.2024
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Teller Supervisor
PNC Bank
06.2015 - 03.2018
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Promoted bank's products and services by consistently cross-selling to customers.
- Counted cash drawers and made bank deposits.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Bartender
Orleans House
11.2006 - 02.2015
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Morristown Central School
Morristown, NY06-1999
Skills
- Document filing
- Client representation
- Mentorship
- Risk mitigation
- Active listening
- Team collaboration
- Time management
- Effective multitasking
- Support services
- Customer Service
Timeline
Digital Online Support Advocate II
First Financial Bank, NA
04.2018 - 11.2024
Teller Supervisor
PNC Bank
06.2015 - 03.2018
Bartender
Orleans House
11.2006 - 02.2015
High School Diploma -
Morristown Central School
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